Uploading file samples and submitting logs for analysis

Getting Started, Guides and FAQs Guides and Solutions
1

LOGS IN MCEBUDDY

Open MCEBuddy from the Windows Start Menu, click on the Logs link on the right corner and it will open the folder which contains all the log files.

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There are two types of log files in MCEBuddy (which you can attach to your posts by dragging and dropping them into your post on this forum):

  • mcebuddy.log → Engine log file: MCEBuddy’s settings and details of all the folders and files that the engine scans/monitors prior to starting a conversion. Usually not required.
  • All other files are individual conversion logs files named as RecordingFilename-ConversionTaskname-ConversionTimestamp.log. If you have questions about a recording/conversion, you will need to attach the conversion log for that specific recording.

MAKE SURE THE LOGGING LEVEL IS SET TO DEBUG in Settings → System settings otherwise the logs won’t be useful.

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You can attach logs to your posts on this forum by dragging and dropping them or clicking on the Upload button in the toolbar
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If you want to upload sample video files for analysis follow the instructions below

UPLOADING FILES TO MCEBUDDY SERVER

NOTE: There is a file splitter tool that is available on the mcebuddy server which can be used to split video files and upload the 1st chunk if you don’t need to upload the entire media file (e.g. metadata issues etc).

NOTE: Turn off your firewall if you’re having trouble connecting to the FTP server below.

If you need to upload files for developers to analyze, please upload the media samples and logs using on the options below:

Option 1

COPY AND PASTE URL in WINDOWS EXPLORER: ftp://upload.mcebuddy2x.com
Login Username: mcebuddy
Login Password: mcebuddy

You can upload files by dragging and dropping them

Option 2

Use a FTP client like WinSCP

FTP SERVER: ftp://upload.mcebuddy2x.com
Login Username: mcebuddy
Login Password: mcebuddy

Option 3

Using FileZilla

  • Download and install the FTP client FileZilla
  • Start FileZilla then copy and paste upload.mcebuddy2x.com into the Host input box at the top of the page, enter the username mcebuddy and password mcebuddy
  • Then press QuickConnect
  • It’ll prompt about an insecure FTP connection, click OK to continue
  • Drag files from the left pane (local computer) to the right pane (FTP server)

After logging in to the FTP server:

  • Create a folder with your discussion forum screenname
  • Create a text file in that folder with a description of the problem and a link to your post on the discussion forum
  • Upload your log/video files to the folder

NOTE: Make sure your Firewall and Antivirus doesn’t block the FTP ports (20/21) otherwise it won’t work. If you’re having trouble upload files try using passive FTP mode to upload the files.

3

Windows also has a built-in “ftp” command you can use from a command line window (cmd.exe) or Powershell.

WARNING: There is no encryption using the windows ftp client. If that is a concern, use WinSCP or Filezilla or another ftp client that supports TLS (if the MCEBuddy ftp server supports it).

Basic commands: “open upload.mcebuddy2x.com” connects to the server. You will be prompted for the user (mcebuddy) and password (mcebuddy).

To change to the local directory where the file you want to upload is, use the “lcd” (local change directory) command. You have to use double-quotes around paths that have spaces in them. For example:

lcd "C:\Program Files\MCEBuddy2x\log"

This will set the local directory to the MCEBuddy log directory so you can upload log files.

To upload a file, use the “put” command to put the file on the remote MCEBuddy upload server. You have to use double-quotes around filenames that have spaces in them.

Use the “lcd” command to change the local directory to where your media file is and use the “put” command to upload the media file.

When you are done, use the “quit” command to close the connection and exit the ftp client program.