Uploading file samples and submitting logs for analysis

Getting Started, Guides and FAQs Guides and Solutions
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LOGS IN MCEBUDDY

Open MCEBuddy from the Windows Start Menu, click on the Logs link on the right corner and it will open the folder which contains all the log files. There are two types of log files in MCEBuddy (which you can attach to your posts by dragging and dropping them into your post on this forum):

  • mcebuddy.log → Engine log file: MCEBuddy’s settings and details of all the folders and files that the engine scans/monitors prior to starting a conversion. Usually not required.
  • All other files are individual conversion logs files named as RecordingFilename-ConversionTaskname-ConversionTimestamp.log. If you have questions about a recording/conversion, you will need to attach the conversion log for that specific recording.

If you want to upload sample video files for analysis follow the instructions below

UPLOADING FILES TO MCEBUDDY SERVER

NOTE: There is a file splitter tool that is available on the mcebuddy server which can be used to split video files and upload the 1st chunk if you don’t need to upload the entire media file (e.g. metadata issues etc).

If you need to upload files for developers to analyze, please upload the media samples and logs to:

COPY AND PASTE URL in WINDOWS EXPLORER: ftp://upload.mcebuddy2x.com Login Username: mcebuddy Login Password: mcebuddy You can upload and download files by dragging and dropping them:

OR use a FTP client like WinSCP or FileZilla

FTP SERVER: ftp://upload.mcebuddy2x.com Login Username: mcebuddy Login Password: mcebuddy

Create a folder by your screenname, include a small text file with a description of the problem, a link to the post on the discussion forum for us to track and put it long with the log files and video files in that folder.

NOTE: Make sure your Firewall and Antivirus don’t block FTP otherwise it won’t work.

MAKE SURE THE LOG FILES ARE SET TO DEBUG otherwise they won’t be useful.

To Upload Files Using FTP Client FileZilla:

  • Download and install a the FTP client FileZilla
  • Start FileZilla then copy and paste upload.mcebuddy2x.com into the Host input box at the top of the page, enter the username mcebuddy and password mcebuddy
  • Then press QuickConnect
  • Make a new folder to upload your files (your screenname)
  • Drag the appropriate files from the left pane into the folder
  • Create a folder by your screenname, include a small text file with a description of the problem, a link to the post on the discussion forum for us to track and put it long with the log files and video files in that folder.
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