Some transcoded video is missing audio

Bugs / Feature Requests Bugs
1

Request Type:
BUG / NEW FEATURE

**MCEBuddy Version and Type (32bit or 64bit):**MCE Buddy 2.5 beta 5 64bit

Operating System and Type (32bit or 64bit): Windows 10 Pro vm 64bit

**Summary of the problem or suggestion:**Transcoded video file is missing audio

Steps to replicate the bug: transcode wtv file to mp4

Screenshots:

This does not happen a lot, but just enough to be annoying. For some reason the transcoded video for a show I have recorded using Windows Media Server (on a windows 7 vm) has no audio. The source file is fine, but the newly created file is missing the audio track.

The source is wtv converted to mp4.

I usually end up using another program to convert (sans commercial skip sadly) and it works.

Not sure what to make of it. Log of the most recent occurrence attached.

Anderson Cooper 360_CNNHD_2021_02_12_19_58_00.wtv-Convert to MP4-2021-02-12T21-16-01.log.zip (65.6 KB)

2

It looks like ffmpeg is having trouble processing the file while converting it

2021-02-12T21:32:20 MCEBuddy.AppWrapper.FFmpeg → [mp4 @ 0000021b5d458100] Cannot write moov atom before AC3 packets. Set the delay_moov flag to fix this.
2021-02-12T21:32:20 MCEBuddy.AppWrapper.FFmpeg → Error writing trailer of D:\MCEBuddy2x\tmp\working0\Anderson Cooper 360_CNNHD_2021_02_12_19_58_00-converted.mp4: Invalid argument

Can you upload a copy of the original WTV video to our sever so we can replicate it and see what’s going on. Welcome to MCEBuddy - README BEFORE POSTING

3

The source file is too big (7 gigs). Do you have a support email? I can send a link to you using that.