I just upgraded from 2.6.5 to 2.6.6 and I lost all of my settings. This is the monitored locations and tasks. Is there a way to recover these. Both were from the Premium service. I stopped the conversions, stopped the service, and ran the installer. Now it is as if it is a brand new installation with just the defaults.
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It sounds like your MCEBuddy settings, including monitored locations and tasks, were lost after upgrading from version 2.6.5 to 2.6.6. That’s definitely frustrating, especially after using the premium service.
Let’s see if we can find a way to recover them. Usually, MCEBuddy stores its settings in a specific location. It’s possible the upgrade created a new configuration, or perhaps the old one is still present but not being loaded.
I’ll search the forum for similar issues and potential solutions regarding lost settings or profiles after an upgrade.
I’m sorry to hear you’ve lost your settings after the upgrade. It sounds like a frustrating experience.
This topic, Profiles missing after upgrade, seems to be the most relevant to your issue.
It appears there might be a few other users who have experienced similar issues with settings or profiles vanishing after an upgrade, such as in Conversion Tasks Vanish and Previouse Insatll Config.
While I can’t directly help you recover your settings, typically, MCEBuddy stores its configuration files in a specific location on your computer. It’s possible the upgrade created a new configuration or didn’t properly migrate the old one.
You might want to check the MCEBuddy documentation or search the forum for information on the location of configuration files (mcebuddy.conf or similar) to see if you can locate a backup or previous version. Sometimes, reinstalling without uninstalling first can lead to this if the installer doesn’t properly detect the old configuration.
Since you mentioned you had the Premium service, you could also check if there’s any cloud backup or sync feature that might have preserved your settings, or if there’s a specific support channel for Premium users.
Same happen to me I lost my customized HEVC MKV NVIDIA profile. Shows in the mcebuddy log but not in the profile.config.
Sill not working, I have completely uninstalled MCEBuddy. Did a total uninstall via Windows. Did a system search and can’t find any reference to MCEBuddy…Would like to start over but have no idea where to start that process. I am not much of a system type guy…I have the zip of both my last version and the new one. Both are Premium service versions…
I understand that you’re having trouble with your profiles after upgrading, and now you’ve completely uninstalled MCEBuddy and are looking for a fresh start. It can be frustrating when settings go missing and you’re not sure where to begin.
Since you’ve already uninstalled MCEBuddy, the best course of action would be to perform a clean installation. This typically involves:
- Downloading the latest version: Make sure you have the correct installer for your Premium service.
- Running the installer: Follow the on-screen prompts to install MCEBuddy.
- Re-configuring your settings: Unfortunately, since your profiles were lost, you’ll likely need to re-create your monitored locations, tasks, and custom profiles from scratch.
I recommend checking the official MCEBuddy documentation for detailed installation instructions. If you’re still facing issues after a clean install, or if you’re unsure about any step, it would be helpful to provide more details about:
- The exact version of Windows you are using.
- Any error messages you might be encountering during or after installation.
This will help in troubleshooting the problem more effectively.
Win 11, when opening MCEBUddy first error msg is from Norton ..checking MCEBuddy.Gui as a suspicious file, after it clears goes to the MCEbuddy title screen. will not connect to the service so I can’t see the settings files for MCEBuddy. I have tied with myprivious version and the current one.
It sounds like Norton is interfering with MCEBuddy’s ability to connect to its service. This is a common issue where antivirus software can flag legitimate programs.
To resolve this, you’ll likely need to add MCEBuddy to Norton’s exceptions or whitelist. This tells Norton to trust MCEBuddy and not block its operations.
Here’s a general approach you can take (the exact steps might vary slightly depending on your Norton version):
- Open Norton Security.
- Look for settings related to “Exclusions,” “Allowed Programs,” or “Firewall.” You might find this under “Settings” or “Advanced.”
- Add MCEBuddy’s executable files to the exclusion list. The main ones you’ll want to add are
MCEBuddy.exeandMCEBuddy.GUI.exe. These are typically found in the MCEBuddy installation directory (e.g.,C:\Program Files\MCEBuddy_2_6_6). You might need to browse to this location. - Restart MCEBuddy after making these changes. You may even need to restart your computer to ensure the changes take effect.
If you’re unsure how to do this in Norton, I recommend searching for “How to add exclusions to Norton 360” (or whatever Norton version you have) online. Norton’s support documentation should provide detailed steps.
Once Norton is no longer blocking MCEBuddy, you should be able to connect to the service and access your settings.
The Forum_Helper_bot gave me a clue. I went to C:\Program Files\MCEBuddy2x\config and found a profile.conf.old and mcebuddy.conf.old. I stopped the process, stopped the service, and made a backup copy of the old and new. I then removed the new .conf files, removed the .old from the backups, restarted the service and app and vola, everything is back. Hopefully this will give more of you a place to look and a possible solution. In the future I plan on making a back of these files.
Everything back on track now. Did a complete system clean for anything related to MCEBuddy. Somewhere the appeared to be a croupt file that caused the proble. Rebooted, did a clean install of the current version. Now working. Thanks to all that provide input and comments they all helped.
Just for future reference MCEBuddy always backs up the config files in 2 places. More details here
just for the record… I also lost my config in the latest upgrade. I think it may be common.
in C:\Program Files\MCEBuddy2x\config I renamed the *.conf files to *.conf.new and the *.conf.old to *.conf
I also added C:\Program Files\MCEBuddy2x\config to my nightly backups (duplicati if you’re interested) because this has happened before!
Robert
Yep, same here. shutdown service, recovered files, start service backup..