Only records audio

I have accounts with Netflix and Amazon Prime and after processing movies through MCEBuddy, I only get audio. Upon Playback, I see a movie poster with the option to play the video but only audio. I have updated to the latest version this morning and I have had no problems in the past. Any help would be appreciated. Thanks

Can you attach your conversion log and upload a copy of the original video to our upload server to analyze. Could it be copy protected?

We can play the movie on andy video player no issues.
However when converting only audio comes to the final conversion.
I have provided logs by attachments below.

mcebuddy.log (9.1 MB)
Total Recall.mp4-Convert to MP4-2021-06-15T21-10-47.7z (117.1 KB)

ffmpeg seems to be choking while trying to read your video stream so it’s dropping it (possibly a timing error related issue):

2021-06-15T21:12:12 MCEBuddy.AppWrapper.FFmpeg → [h264 @ 0000012477e5f400] decode_slice_header error
2021-06-15T21:12:12 MCEBuddy.AppWrapper.FFmpeg → [h264 @ 0000012477e5f400] no frame!
2021-06-15T21:12:12 MCEBuddy.AppWrapper.FFmpeg → [mpegts @ 0000012477e5acc0] decoding for stream 1 failed
2021-06-15T21:12:12 MCEBuddy.AppWrapper.FFmpeg → [mpegts @ 0000012477e5acc0] Could not find codec parameters for stream 1 (Video: h264 ([27][0][0][0] / 0x001B), none): unspecified size

You can try a few things:

  1. Change your profile order to use handbrake instead of ffmpeg (I see you’re using a custom profile)


  1. Try to enable the option to Skip remuxing in the Conversion task → Expert settings (maybe having ffmpeg read the original file rather than the remuxed file might work around this issue)

If you can upload the original MP4 to our server, I can take a look at it in more depth to see where exactly this issue is originating and it’s there a way to detect and fix this timing issue.
Instructions to upload the original video: Welcome to MCEBuddy - README BEFORE POSTING