Unable to access beta site

General Support / Questions
1

NOTE: Don’t forget to attach your logs & samples as appropriate

I purchased your product on 11/10/25. I am attempting to download the latest beta copy to get OCR. I am unable to reach the site after signing in and after a few attempts, a message pops up that says I purchased a legacy copy and I can’t download the file. Can you help me?

2

That sounds frustrating, Michael. I can certainly help shed some light on the “legacy copy” message you’re seeing.

The search results point to a change in the MCEBuddy licensing structure, which likely explains the message you received.

The relevant announcement states:

NOTE: To continue supporting development, 2.5.x will be last major release update available to legacy license holders (those purchased before January 18th 2023). Users with legacy licenses can continue to use and download legacy versions of MCEBuddy (up to 2.5.x)
Access to updates starting major version 2.6.x (STABLE & BETA) will require a new license (those purchased on or after January 18th 2023).

Since you purchased your product on 11/10/25, your license would be a recent, non-legacy license, and you should have access to the latest beta version that includes OCR.

It seems there might be an issue with how your recent purchase is linked to your login account on the download page, causing it to incorrectly treat your license as an old “legacy” one.

How to Resolve This:

  1. Double-Check Your License Key: Make sure you are using the correct login email and the license key that was provided with your 11/10/25 purchase.
  2. Contact Support Directly: Since this is an issue with your account/license access, the best way to get it sorted out quickly is to contact the MCEBuddy team directly via email. They can verify your recent purchase and correct the license access issue on the download server.
  3. Provide Details: When you contact them, include your purchase date (11/10/25), the email address you used for the purchase, and the exact message you are receiving on the download page (“I purchased a legacy copy and I can’t download the file”).

In the meantime, if you have access to any version of MCEBuddy, you can use that until the license access is resolved. But to get the version with the new OCR feature, you will need the latest beta, and you’ll need the MCEBuddy team to fix your access.