No access credentials received after purchase

General Support / Questions
1

Hello,
I purchased MCEBuddy but have not received any login credentials via email yet.

Here is my information:

Could you please activate my Premium access manually or send the credentials to my Gmail address?

Thank you very much.

2

Hello Dagmar,

I am sorry to hear that you are having trouble receiving your access credentials after your purchase. This is especially frustrating when you have already tried all the standard troubleshooting steps.

Since this is a private transaction and involves sensitive personal information, the discussion forum is not the right place to resolve this issue. We cannot manually unlock or send license keys or access credentials here.

Official support for purchase and licensing issues is handled directly by the MCEBuddy developers via email.

Please send an email with all the information you provided above to the following official support address:

:envelope: support@mcebuddy2x.com

Be sure to include:

  1. Your name.
  2. The email address you used for the purchase (leda78@t-online.de).
  3. Your PayPal transaction code (1B461462FV743964P).
  4. The alternative Gmail address where you would like the details to be sent.

The MCEBuddy support team will then be able to verify your payment and send your license key and access credentials directly to your alternative address.

Thank you for your patience.

3

It looks like your credentials were sent to your PayPal registered email address.

You can always retrieve your credentials by going to https://password.mcebuddy2x.com and entering your PayPal email address used to make the purchase and it will resend your credentials to you again.