I’m trying to retrieve closed captions from a video. It retrieves them for the first video, but for the other five in the season, it’s not generating the .srt file—so it seems to be hit or miss. Please let me know how I can fix this; I’m probably doing something wrong :slight_smile: here are my se…

Hopefull this is what your looking for, if not please let me know how to get what you need :slight_smile: The Office - s01e06 -2025-08-04T15-48-45.log (1.3 MB)

Thanks, it looks like it’s not able to recognize the track format. 2025-08-04T15:49:29 MCEBuddy.AppWrapper.CCExtractor → Unsupported track type text:text! Please report. Could you upload the original file to the server so we can analyze it see what’s going on to try and fix it.

I think I did the upload correctly please let me know what else I can do

That video doesn’t contain any subtitle tracks (like from your previous conversion log). It only contains a hard burnt in subtitle which is completely different from the embedded subtitles in your previous log file. Do you have the original file from the previous log?

That is the same video all I did was snip it to 30 seconds so then it’s not a huge file

Maybe upload the entire file then, the snippet doesn’t contain the same data unfortunately.

I have uploaded the entire file and a new log file right before the upload :slight_smile:

What were you able to find out ?

It appears that the subtitles in the video are corrupted. Playon is making a corrupt container and the subtitles can’t be extracted or played back (in VLC) But we’re also seeing if we can extract the subtitles from the burnt in captions by using OCR.

let me know if I can do anything to make it easier on you :slight_smile:

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ChopperOllie (ChopperOllie) 2025年八月5日 04:00 10

我已經上傳了整個檔案，還有在上傳前的新記錄檔

話題		回覆	觀看
4 Closed Captions in MKV, MCEBuddy only extracts and converts 1 to .SRT Subtitles / Closed Captions	2	1318	2020年八月10日
Subtitle/Closed captions extraction failing on OTA recordings Bugs	15	247	2026年七月21日
MKV Subtitle Extraction VobSub error Bugs	9	212	2025年十月20日
Problems extracting subtitles Subtitles / Closed Captions	5	750	2022年六月6日
SRT subs not exporting Subtitles / Closed Captions	2	1057	2020年七月17日

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