I’m trying to retrieve closed captions from a video. It retrieves them for the first video, but for the other five in the season, it’s not generating the .srt file—so it seems to be hit or miss. Please let me know how I can fix this; I’m probably doing something wrong :slight_smile: here are my se…

Hopefull this is what your looking for, if not please let me know how to get what you need :slight_smile: The Office - s01e06 -2025-08-04T15-48-45.log (1.3 MB)

Thanks, it looks like it’s not able to recognize the track format. 2025-08-04T15:49:29 MCEBuddy.AppWrapper.CCExtractor → Unsupported track type text:text! Please report. Could you upload the original file to the server so we can analyze it see what’s going on to try and fix it.

I think I did the upload correctly please let me know what else I can do

That video doesn’t contain any subtitle tracks (like from your previous conversion log). It only contains a hard burnt in subtitle which is completely different from the embedded subtitles in your previous log file. Do you have the original file from the previous log?

That is the same video all I did was snip it to 30 seconds so then it’s not a huge file

Maybe upload the entire file then, the snippet doesn’t contain the same data unfortunately.

I have uploaded the entire file and a new log file right before the upload :slight_smile:

What were you able to find out ?

It appears that the subtitles in the video are corrupted. Playon is making a corrupt container and the subtitles can’t be extracted or played back (in VLC) But we’re also seeing if we can extract the subtitles from the burnt in captions by using OCR.

let me know if I can do anything to make it easier on you :slight_smile:

Unable to Retrieved Closed captions

General Support / Questions Subtitles / Closed Captions

Goose (Goose) August 7, 2025, 2:37pm 14

If you have a recording where the subtitle extraction is working could you upload that original file so we can compare the two see what may be happening.

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Unable to Retrieved Closed captions

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