我是一位长期用户。我续订了许可证，卸载并安装了新版本。我从开始菜单打开，以管理员身份运行，它似乎转换了文件，但没有任何保存。我腾出了 80GB 的空间，但它仍然失败。
Brilliant Minds_KINGHD_2025_11_24_22_00_01.wtv-Convert to MP4-2025-11-27T09-58-05.log (318.2 KB)
Hello agbruce,
It sounds frustrating to have conversion issues right after renewing your license and installing the new version. The good news is that we have your log file attached, which is the most critical piece of information for troubleshooting!
Since the conversion appears to run but nothing is saved, this usually points to an issue during the final steps of the process—either the move to the destination folder or a disk space/permission issue that MCEBuddy is reporting.
I will take a look at the attached log file to determine the exact cause of the failure and will get back to you with the steps to resolve this.
In the meantime, the fact that you created 80GB of space is great, but just to be sure, please check the following:
- Check your Destination Folder: Double-check your configured destination folder in MCEBuddy. Is it on a local drive, or a network share? If it’s a network share, MCEBuddy might have trouble writing to it, especially if it’s running as a service and not as a logged-in user.
- Verify Permissions: Make sure the user account running MCEBuddy has full Read/Write/Modify permissions for the Source, Working, and Destination folders.
I will review the log and follow up shortly!
只是提醒一下，你不需要以管理員身份啟動程式。引擎會在背景以管理員權限執行，程式（使用者介面）只是讓你設定並查看引擎狀態的工具，因此可以像一般程式那樣執行。
我看了你的日誌，發現你的 wtv 檔案似乎因為某種原因無法處理。它可能部分損毀，或包含無法被辨識的資訊。你能把原始 wtv 檔案上傳到伺服器嗎？這樣我們就能查看並了解發生什麼事。
我使用 Filezilla 將檔案上傳到 agregbr 資料夾。
我原本在 Windows 7 上執行 2.5.4 版，完全沒有問題。升級後，我已經嘗試了超過 50 次轉換，但都沒有成功。我應該回到舊版本，還是應該改用 Windows 11 的電腦？
Greg
谢谢提供示例。我在转换时没有问题，因此我仔细查看了你的日志，发现可能是 MCEBuddy 安装损坏。
2025-11-27T10:18:51 MCEBuddy.AppWrapper.FFmpegMediaInfo → Launching process C:\Program Files\MCEBuddy2x\ffmpeg\ffprobe.exe
2025-11-27T10:18:51 MCEBuddy.AppWrapper.FFmpegMediaInfo → Process arguments -hide_banner -probesize 100M -analyzeduration 300M -v quiet -print_format json -show_programs -show_format -show_streams -show_chapters -i “\Greg-pc\d\1 Recorded TV\Brilliant Minds_KINGHD_2025_11_24_22_00_01.wtv”
2025-11-27T10:18:51 MCEBuddy.AppWrapper.FFmpegMediaInfo → UI Session Admin Process : False
2025-11-27T10:18:51 MCEBuddy.AppWrapper.FFmpegMediaInfo → Setting process priority to Normal
→ Process exited with code -1073741819
部分文件（如 ffprobe.exe）无法访问或缺失。建议重新干净安装 MCEBuddy，问题即可解决。