Conversie blijft hangen bij 'Getting Show Information'

General Support / Questions
1

I’m using the 2.4.9 Beta …

I have been converted several files today with no problem, but one particular one is hanging at the start of the conversion at “Getting Show Information”.

There is some weirdness in the logfile that I don’t understand. I have attached it.

error Meet the Press_20180225_10001100.ts-DVR - NextPVR-2018-02-25T12-01-11.9722636-05-00.log (31.6 KB)

I can upload the actual TS file if necessary, and I can file a defect report if this is really a problem. Let me know…

Thanks,
BrianGGG

2

Update: This fixed itself as it was caused by THETVDB.COM being completely offline. When I tried to access from a browser, I got a connection error. Once this was solved on THETVDB side, the conversions finished.

This, however, leads to a request that this situation get handled better than an unexplained hang at the Getting Show Information section.

Regards,
BrianGGG

3

The “hang” is MCEBuddy waiting for the website to respond. Give a few minutes, it’ll timeout and continue with it’s activities.

4

I don’t think it is timing out appropriately in this situation.
Here’s the best logfile I can find. TVDB took 13 minutes without timing out.

No Timeout The Affair - s01e01 - 101.mp4-PlayON Convert-2018-02-25T13-26-35.3321840-05-00.log (26.4 KB)

What do you think?

BrianGGG

5

You logs show that TVDB took 13 minutes to complete the requested transaction (it did not timeout but completed it slowly).

Timing out happens when the website fails to respond and windows determines when it “times out” the connection if there is no response from the other end. The default value is 72 seconds but that number is determined by windows dynamically based on the connection properties.

6

Ik heb net een van mijn conversies gecontroleerd en gecontroleerd of de website bereikbaar was, maar het duurde toch langer dan de conversie. Ik heb de lookup uitgeschakeld, aangezien Plex de informatie goed lijkt te leveren.

--> <Start At Date/Time>	<Duration (hh:mm:ss)>		<Activity>
--> <04/25/2019 11:10:37>	<00:00:00>		<Running custom commands>
--> <04/25/2019 11:10:37>	<00:14:59>		<Getting show information and banner from Internet sources>
--> <04/25/2019 11:25:37>	<00:00:00>		<Running custom commands>
--> <04/25/2019 11:25:37>	<00:00:07>		<Checking for disk space>
--> <04/25/2019 11:25:44>	<00:00:00>		<Trimming video recording>
--> <04/25/2019 11:25:44>	<00:00:16>		<Analyzing video information>
--> <04/25/2019 11:26:01>	<00:00:00>		<Running custom commands>
--> <04/25/2019 11:26:01>	<00:01:12>		<Analyzing video information>
--> <04/25/2019 11:27:13>	<00:09:50>		<Converting>
--> <04/25/2019 11:37:04>	<00:00:00>		<Renaming file using show information>
--> <04/25/2019 11:37:04>	<00:00:00>		<Running custom commands>
--> <04/25/2019 11:37:04>	<00:00:24>		<Moving converted file to destination>
--> <04/25/2019 11:37:29>	<00:00:00>		<Running custom commands>
--> <04/25/2019 11:37:29>	<00:00:00>		<Success - All done!>
--> 

INFORMATION> --> Total time taken by conversion (hh:mm:ss) -> 00:26:51
7

Voeg je conversielog toe, dit toont dat internetopzoeking nog actief is. Gebruik je de nieuwste versie?

8

@Goose sorry voor de dubbele post. Ik ondervind hetzelfde probleem.

9

Gelieve uw conversielog bij te voegen zodat ik kan zien wat er aan de hand is.