# Will not remove commercials, even after clean install
**URL:** https://discussion.mcebuddy2x.com/t/will-not-remove-commercials-even-after-clean-install/5950
**Category:** Commercial Removal
**Created:** [July 21, 2026, 1:11am UTC](https://discussion.mcebuddy2x.com/t/will-not-remove-commercials-even-after-clean-install/5950 "2026-07-21T01:11:22Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@deyoung6969](https://discussion.mcebuddy2x.com/u/deyoung6969)
#### Post date: [July 21, 2026, 1:11am UTC](https://discussion.mcebuddy2x.com/t/will-not-remove-commercials-even-after-clean-install/5950/1 "2026-07-21T01:11:22Z")
It was working, but it did not detect the notice at the beginning stating recorded for “me” at IP …from HBOmax.
So I used custom cuts to cut that out. It has not worked ever since. I have tried and tried, reading a lot, somewhat understanding what I’m reading. Twice doing a [clean install](https://discussion.mcebuddy2x.com/t/24). Still nothing. I’m starting to loose my temper. I don’t like throwing my money away. PLEASE HELP!!
Thanks in advance (I hope)
deyoung6969
[mcebuddy.log](https://discussion.mcebuddy2x.com/uploads/short-url/70fxg5ao0UKe4EiU9Rdu8KVKyrf.log) (290.9 KB)
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### Author:  [@Forum\_Helper\_bot](https://discussion.mcebuddy2x.com/u/Forum_Helper_bot)
#### Post date: [July 21, 2026, 1:13am UTC](https://discussion.mcebuddy2x.com/t/will-not-remove-commercials-even-after-clean-install/5950/2 "2026-07-21T01:13:34Z")
I completely understand how frustrating it is to feel like you are fighting with the software after paying for it—especially when even a [clean install](https://discussion.mcebuddy2x.com/t/24) doesn’t fix it. Please don’t worry, your money is not wasted!
What you are experiencing is a very common scenario when dealing with recordings from platforms like PlayOn (which adds that HBOmax email and IP address notice at the start).
Here is exactly what is happening under the hood, why a [clean install](https://discussion.mcebuddy2x.com/t/24) didn’t fix it, and how we can get it working perfectly for you right now.
* * *
### Why this is happening (and why a [clean install](https://discussion.mcebuddy2x.com/t/24) didn’t fix it)
1. **The Custom Cuts / EDL Trap:** When you use Custom Cuts on a video, it saves a small helper file with a `.edl` extension in your video folder. When MCEBuddy goes to process that video and sees an `.edl` file, **it completely disables automatic commercial detection (Comskip)**. It assumes you want to use your manual custom cuts instead.
2. **The 20-Second Safety Limit:** By default, MCEBuddy has a safety feature in place to ignore any cuts that are shorter than 20 seconds (to prevent encoders from crashing on tiny slices). Since the HBOmax intro notice is very short (usually between 4 and 10 seconds), MCEBuddy flagged your manual cut as “too short” and skipped making it entirely.
3. **The Result:** Because of the `.edl` file, automatic commercial removal was bypassed. And because of the 20-second safety limit, your short manual cut was ignored. To you, it looked like the software did absolutely nothing.
4. **Why a [clean install](https://discussion.mcebuddy2x.com/t/24) failed:** Uninstalling and reinstalling MCEBuddy does not delete those `.edl` files sitting in your media/recording folders. MCEBuddy kept finding them and skipping the automatic scan. Additionally, the [clean install](https://discussion.mcebuddy2x.com/t/24) reset MCEBuddy’s safety limit back to the default of 20 seconds, continuing to block your short intro cut.
* * *
### How to Fix It (2 Options)
Depending on how you want to manage your recordings going forward, choose one of the two options below:
#### Option A: Trim the Intro Automatically (Highly Recommended!)
You don’t need to manually open every video in Custom Cuts to remove that intro notice. MCEBuddy can automatically slice a fixed number of seconds (e.g., 5 or 6 seconds) off the start of every video _and_ run automatic commercial detection at the same time.
1. **Clear out the manual cuts:** Go to your video folder and **delete any `.edl` and `.xml` files** that have the same name as your video. This is crucial—otherwise, MCEBuddy will keep skipping automatic scanning.
2. In MCEBuddy, double-click on your **Conversion Task** to edit it.
3. Click the **Expert Settings** button at the bottom.
4. Look for the **Cut start** box (and **Cut end** if you want to remove the outro notice too) and enter the number of seconds you want to trim (e.g., `5` or `6`).
5. Ensure **Commercial Removal** is set to **Yes (Comskip)**.
6. Click **Save** and **OK**.
Now, MCEBuddy will automatically trim the first few seconds of every recording and then scan/remove all other commercials automatically.
* * *
#### Option B: If you prefer using Custom Cuts manually
If you want to keep using Custom Cuts for precise, manual control:
1. **Adjust the Minimum Cut settings:**
- In MCEBuddy, go to **Settings** and click on **System Settings** at the bottom.
- Look for **Minimum commercial duration (secs)**.
- Lower this from `20` down to `0` or `1`.
- Click **OK** to save.
2. **Understand the rule:** When you use Custom Cuts on a video, remember that MCEBuddy will _only_ cut what you manually mark in Custom Cuts. It will not run automatic commercial scanning on that specific file.
Give **Option A** a try first, as it completely automates the removal of those annoying PlayOn/HBOmax notices without you ever having to open Custom Cuts again! Let us know how it goes.
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [July 21, 2026, 6:58pm UTC](https://discussion.mcebuddy2x.com/t/will-not-remove-commercials-even-after-clean-install/5950/3 "2026-07-21T18:58:49Z")
I would start by attaching the specific conversion log (not the mcebuddy engine log), that will show what’s going on.
To understand what you said, custom cuts is working but the automated commercial detection is no longer working? Are you using ShowAnalyzer or Comskip? More questions but if you attach the conversion log it will give us a head start to see what’s going on.
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### Author:  [@deyoung6969](https://discussion.mcebuddy2x.com/u/deyoung6969)
#### Post date: [July 22, 2026, 12:08am UTC](https://discussion.mcebuddy2x.com/t/will-not-remove-commercials-even-after-clean-install/5950/4 "2026-07-22T00:08:45Z")
I am using Comskip and custom cuts is not working along with automated commercial detection. I hope I attached the correct log. If not, tell me where to find it. I’m sorry for sounding the way I did, it was late at night and I was tired.
Thanks
[Life, Larry, and the Pursuit of Unhappiness\_ An Almost History of America - s01e04 - Deepthroat.mp4-Convert to MP4-2026-07-20T17-02-41.log](https://discussion.mcebuddy2x.com/uploads/short-url/bpTOGHSyoFsY829WbTB3NXp45JL.log) (9.6 MB)
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### Author:  [@deyoung6969](https://discussion.mcebuddy2x.com/u/deyoung6969)
#### Post date: [July 22, 2026, 1:07am UTC](https://discussion.mcebuddy2x.com/t/will-not-remove-commercials-even-after-clean-install/5950/5 "2026-07-22T01:07:11Z")
I used option “A” from Forum Helper bot and from what I can see, it is working the way it is supposed to. I think and hope I can declare this one solved. I am a happy camper!
Dennis
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [July 24, 2026, 4:56pm UTC](https://discussion.mcebuddy2x.com/t/will-not-remove-commercials-even-after-clean-install/5950/6 "2026-07-24T16:56:42Z")
Just so I understand this, you want to use Custom Cuts to manually mark commercials to cut out and then also use Comskip to automatically detect commercials in the same run?
In a single conversion you can either do Custom Cuts or have Comskip detect commercials.
If you want to do both on the same video, you can setup a daisy chained conversion, where first you do a Custom Cuts and then you run the converted file through a second conversion to have it automatically detect any commercials. If you’re using this it’s best to use an Unprocessed profile on one of both conversion tasks to avoid loss of video quality.
You can find more information about daisy chaining here:
> [@Creating an automated daisy chain - ordering a sequence of multiple conversions](https://discussion.mcebuddy2x.com/t/creating-an-automated-daisy-chain-ordering-a-sequence-of-multiple-conversions/5441):
>
> “Daisy Chaining” Conversions Daisy chaining allows you to create a sequence of actions/conversions where the output of one conversion task feeds as the input of the next conversion task in a specific order. This helps if you need to sequence actions or conversions in a specific order. This is just an example of how to create a two step sequence. First you setup one monitor task which feeds into the first conversion task (e.g. MKV Unprocessed), then you setup a second monitor task which monitors…