# Unexplained conversion error

**URL:** <https://discussion.mcebuddy2x.com/t/unexplained-conversion-error/1524>\
**Category:** General Support / Questions\
**Created:** [March 8, 2018, 5:09pm UTC](https://discussion.mcebuddy2x.com/t/unexplained-conversion-error/1524 "2018-03-08T17:09:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![BrianGGG](https://discussion.mcebuddy2x.com/user_avatar/discussion.mcebuddy2x.com/brianggg/32/461_2.png) [@BrianGGG](https://discussion.mcebuddy2x.com/u/BrianGGG)\
**Post date:** [March 8, 2018, 5:09pm UTC](https://discussion.mcebuddy2x.com/t/unexplained-conversion-error/1524/1 "2018-03-08T17:09:32Z")

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Hello.

I am getting an error on a particular file conversion. Logfile attached below.  
Any help in understanding is appreciated.

Thanks  
BrianGGG

[Failed ABC 11 Eyewitness News at 400pm\_20180307\_16001700.ts-DVR - NextPVR-2018-03-07T17-41-16.9345242-05-00.log.zip](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/e9bcb58d712023f1be065170ee1fe3f07483244a.zip) (2.3 MB)

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**Author:** ![Goose](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/g/5f9b8f/32.png) [@Goose](https://discussion.mcebuddy2x.com/u/Goose)\
**Post date:** [March 9, 2018, 10:11pm UTC](https://discussion.mcebuddy2x.com/t/unexplained-conversion-error/1524/2 "2018-03-09T22:11:30Z")

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Something isn’t right about the recording metadata, it’s cropping more that it should causing failure

> 2018-03-07T17:50:34 MCEBuddy.AppWrapper.FFmpeg → [Parsed\_crop\_0 @ 0000028e11fc7540] Invalid too big or non positive size for width ‘1280’ or height ‘720’  
> 2018-03-07T17:50:34 MCEBuddy.AppWrapper.FFmpeg → [Parsed\_crop\_0 @ 0000028e11fc7540] Failed to configure input pad on Parsed\_crop\_0

Try to disable the `crop video` option in the Expert Settings page. You could also [upload the original video](https://discussion.mcebuddy2x.com/t/5076) to our servers to analyze.

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<div class="post-metadata">

**Author:** ![BrianGGG](https://discussion.mcebuddy2x.com/user_avatar/discussion.mcebuddy2x.com/brianggg/32/461_2.png) [@BrianGGG](https://discussion.mcebuddy2x.com/u/BrianGGG)\
**Post date:** [March 10, 2018, 4:34pm UTC](https://discussion.mcebuddy2x.com/t/unexplained-conversion-error/1524/3 "2018-03-10T16:34:54Z")

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I have downloaded two files at the FTP site below. I’d welcome your opinion.  
Both are of the same show (ABC News), but on two different dates.

Both cause errors and both appear to be corrupted… but since it is from two separate recordings that seems like an incredible coincidence.

Please let me know whether you think that this is a source file problem.

ftp://upload.mcebuddy2x.com/BrianGGG

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<div class="post-metadata">

**Author:** ![BrianGGG](https://discussion.mcebuddy2x.com/user_avatar/discussion.mcebuddy2x.com/brianggg/32/461_2.png) [@BrianGGG](https://discussion.mcebuddy2x.com/u/BrianGGG)\
**Post date:** [March 24, 2018, 3:28pm UTC](https://discussion.mcebuddy2x.com/t/unexplained-conversion-error/1524/4 "2018-03-24T15:28:20Z")

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Any opportunity to look at this?

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<div class="post-metadata">

**Author:** ![Goose](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/g/5f9b8f/32.png) [@Goose](https://discussion.mcebuddy2x.com/u/Goose)\
**Post date:** [March 29, 2018, 5:54pm UTC](https://discussion.mcebuddy2x.com/t/unexplained-conversion-error/1524/5 "2018-03-29T17:54:33Z")

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It’s working fine with software encoder, it’s probably an issue with the hardware encoder (driver) not being able to handle that many errors in the stream or the cropping. Try disabling the cropping is the best I can advise or see why the source stream has so many errors.