# Unable to Retrieved Closed captions

**URL:** https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770
**Category:** Subtitles / Closed Captions
**Created:** [August 4, 2025, 8:24pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770 "2025-08-04T20:24:26Z")
**Posts on this page:** 1
**Showing post:** 5

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### Author: ![Goose](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/g/5f9b8f/32.png) [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [August 4, 2025, 9:22pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770/5 "2025-08-04T21:22:23Z")

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Thanks, it looks like it’s not able to recognize the track format.

> 2025-08-04T15:49:29 MCEBuddy.AppWrapper.CCExtractor → Unsupported track type text:text! Please report.

Could you [upload the original file](https://discussion.mcebuddy2x.com/t/5076) to the server so we can analyze it see what’s going on to try and fix it.

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_[View the full topic](https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770)._