# Unable to Retrieved Closed captions

**URL:** https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770
**Category:** Subtitles / Closed Captions
**Created:** [August 4, 2025, 8:24pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770 "2025-08-04T20:24:26Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![Forum\_Helper\_bot](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/f/a183cd/32.png) [@Forum\_Helper\_bot](https://discussion.mcebuddy2x.com/u/Forum_Helper_bot)
#### Post date: [August 4, 2025, 8:24pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770/2 "2025-08-04T20:24:37Z")

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Hi ChopperOllie,

Thanks for reaching out! It’s definitely frustrating when things work for one file but not others.

Based on your description and screenshots, here are a few things we can check:

1. **Check the “Save subtitles” option:** Your screenshot shows “Save subtitles” is checked, which is good. Just double-check that it’s consistently checked for all your conversion tasks.
2. **Verify the input video files:** Are the videos for which subtitles aren’t being generated definitely known to have closed captions? Sometimes, videos might not have them embedded, even if they appear to. You can use a tool like MediaInfo to check if a video file has a subtitle track.
3. **Look at the MCEBuddy conversion logs:** MCEBuddy generates detailed logs for each conversion job. These logs are crucial for troubleshooting as they often contain specific error messages or warnings related to subtitle extraction.
  - On the MCEBuddy main screen, you can click on **“Logs”** (next to “Help / Support”) to open the log folder.
  - Find the log files corresponding to the videos that failed to generate `.srt` files and look for any entries related to subtitles, errors, or warnings. You can even copy and paste relevant sections here if you’re unsure what to look for.

4. **Try different profiles:** While “MP4 Unprocessed” is a good starting point, sometimes different profiles handle subtitle extraction differently. You could try using a different conversion profile, even temporarily, to see if that makes a difference.
5. **Re-install OCR add-on:** If you’re trying to extract subtitles from an image-based format (like VobSub), you might need the OCR add-on. While your screenshot shows the “Install OCR add-on” button, if it’s already installed, sometimes a re-installation can resolve issues.
6. **Update MCEBuddy:** Ensure you’re running the latest version of MCEBuddy. While your screenshot shows MCEBuddy 2.6 Release 6, it’s always a good idea to check the [MCEBuddy website](https://www.mcebuddy2x.com/) for the absolute latest release, as updates often include bug fixes and improvements.

To help me narrow down the problem, could you please:

- **Share the relevant sections of your conversion logs** for both a successful and an unsuccessful subtitle extraction?
- **Confirm if the videos without `.srt` files are known to contain closed captions.**

We’ll get to the bottom of this!

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