# ShowAnalyzer is not working
**URL:** https://discussion.mcebuddy2x.com/t/showanalyzer-is-not-working/3305
**Category:** Commercial Removal
**Created:** [December 11, 2019, 10:26pm UTC](https://discussion.mcebuddy2x.com/t/showanalyzer-is-not-working/3305 "2019-12-11T22:26:57Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@vtwin500](https://discussion.mcebuddy2x.com/u/vtwin500)
#### Post date: [December 11, 2019, 10:26pm UTC](https://discussion.mcebuddy2x.com/t/showanalyzer-is-not-working/3305/1 "2019-12-11T22:26:57Z")
It looks like it is not even launching. Sometimes it will cause the conversion to abort (no errors presented to user) or it converts with no commercials being stripped. The resultant XML is basically empty (only “” in it). What would cause SA to not do it’s job?
I uploaded a bunch of log files to the FTP server.
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [January 11, 2020, 11:09pm UTC](https://discussion.mcebuddy2x.com/t/showanalyzer-is-not-working/3305/2 "2020-01-11T23:09:12Z")
Looks like the ShowAnalyzer service was terminated or didn’t start in the various logs. Could be a bad installation or maybe just try to restart the computer.