# Output of video file is consistently frozen for a few seconds
**URL:** https://discussion.mcebuddy2x.com/t/output-of-video-file-is-consistently-frozen-for-a-few-seconds/3530
**Category:** General Support / Questions
**Created:** [April 1, 2020, 5:09pm UTC](https://discussion.mcebuddy2x.com/t/output-of-video-file-is-consistently-frozen-for-a-few-seconds/3530 "2020-04-01T17:09:25Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Titan\_Alpha](https://discussion.mcebuddy2x.com/u/Titan_Alpha)
#### Post date: [April 1, 2020, 5:09pm UTC](https://discussion.mcebuddy2x.com/t/output-of-video-file-is-consistently-frozen-for-a-few-seconds/3530/1 "2020-04-01T17:09:25Z")
New to MCEBuddy. I have most everything to default. I have a Quadro P2000 with the latest drivers and for some reason, every video file i attempt has the beginning 4-8 seconds frozen with no audio then it starts fine. Original file does not do this and the run times match up. I have attached a log. I also have it set to archive to D:\Archive after complete, but its not doing that, its just overwriting the original which is killing me.[2 Fast 2 Furious (2003) Bluray-1080p.mp4-Convert to MP4-2020-04-01T12-56-06.log](https://discussion.mcebuddy2x.com/uploads/short-url/ryP606eH0yDLNCOantlBmsY21Mr.log) (858.3 KB)
NOTE: Don’t forget to attach your conversion log or MCEBuddy.log file as appropriate
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### Author:  [@Titan\_Alpha](https://discussion.mcebuddy2x.com/u/Titan_Alpha)
#### Post date: [April 1, 2020, 7:38pm UTC](https://discussion.mcebuddy2x.com/t/output-of-video-file-is-consistently-frozen-for-a-few-seconds/3530/2 "2020-04-01T19:38:51Z")
I also double checked to make sure the -ss 0 is there in all config files and it is. This is happening both USING and NOT USING hardware transcode on the Quadro.
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [April 1, 2020, 8:37pm UTC](https://discussion.mcebuddy2x.com/t/output-of-video-file-is-consistently-frozen-for-a-few-seconds/3530/3 "2020-04-01T20:37:32Z")
Looks like the starting of your view is missing a few key frames which is why handbrake isn’t able to process it well:
> 2020-04-01T12:57:15 MCEBuddy.AppWrapper.Handbrake → [12:57:15] thread c started (“Muxer”)
> 2020-04-01T12:57:15 MCEBuddy.AppWrapper.Handbrake → [12:57:15] sync: first pts audio 0x100 is 0
> 2020-04-01T12:57:15 MCEBuddy.AppWrapper.Handbrake → [12:57:15] sync: first pts video is 9867
> 2020-04-01T12:57:16 MCEBuddy.AppWrapper.Handbrake → Encoding: task 1 of 1, 0.04 %
You can try the following:
1. Remove the `-ss 0` completely from your profile and mcebuddy.conf files
2. Set mcebuddy to cut the 1st second of your file (set `-ss 1` or set the `Cut start` in the conversion task expert settings page to 1 second), till cause mcebuddy to skip the initial frames until it finds a key frame.
3. Try using ffmpeg instead of handbrake in your profile `order` as the first encoder, ffmpeg tends to handle some malformed sequences better.
If you [upload](https://discussion.mcebuddy2x.com/t/welcome-to-mcebuddy-readme-before-posting/8) the original video to our server we can analyze it and get back to you
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### Author:  [@Titan\_Alpha](https://discussion.mcebuddy2x.com/u/Titan_Alpha)
#### Post date: [April 1, 2020, 9:10pm UTC](https://discussion.mcebuddy2x.com/t/output-of-video-file-is-consistently-frozen-for-a-few-seconds/3530/4 "2020-04-01T21:10:39Z")
Thanks Goose! For number 3 though, how would i go about telling it to use ffmpeg? Sorry complete noob here. Me and a friend bought this at the same time yesterday and of course his works flawlessly lol. The only thing that bugs me about this issue is its every file i have tried!
-Figured it out. Trying on the same file now.
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [April 1, 2020, 11:02pm UTC](https://discussion.mcebuddy2x.com/t/output-of-video-file-is-consistently-frozen-for-a-few-seconds/3530/6 "2020-04-01T23:02:38Z")
See this topic on how to set the profile order in your `profiles.conf` file: [MCEBuddy - Understanding Profiles Basics](https://discussion.mcebuddy2x.com/t/mcebuddy-understanding-profiles-basics/27)
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### Author:  [@Titan\_Alpha](https://discussion.mcebuddy2x.com/u/Titan_Alpha)
#### Post date: [April 23, 2020, 5:10pm UTC](https://discussion.mcebuddy2x.com/t/output-of-video-file-is-consistently-frozen-for-a-few-seconds/3530/7 "2020-04-23T17:10:53Z")
To finish this topic out, removing the -ss 0 from all the files mentioned by Goose fixed this for me. Unsure of why mine required this and my friends did not, but oh well. Works perfectly now!!!