# Not able to add files using any of the options
**URL:** https://discussion.mcebuddy2x.com/t/not-able-to-add-files-using-any-of-the-options/969
**Category:** General Support / Questions
**Created:** [November 9, 2017, 3:16pm UTC](https://discussion.mcebuddy2x.com/t/not-able-to-add-files-using-any-of-the-options/969 "2017-11-09T15:16:21Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@EdM](https://discussion.mcebuddy2x.com/u/EdM)
#### Post date: [November 9, 2017, 3:16pm UTC](https://discussion.mcebuddy2x.com/t/not-able-to-add-files-using-any-of-the-options/969/1 "2017-11-09T15:16:21Z")
Downloaded and installed 2.4.7 64bit then after setup… nothing happens. It doesn’t add files from a monitored folder, it won’t accept “drag and drop” files, and it won’t accept files via the “add” button.
Clean uninstall then tried the 2.8 beta version. Same thing happens… no files accepted.
I’ve searched thru the board but couldn’t find help there.
I can forward log or event files if needed.
Thanks …
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### Author:  [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [November 9, 2017, 10:08pm UTC](https://discussion.mcebuddy2x.com/t/not-able-to-add-files-using-any-of-the-options/969/2 "2017-11-09T22:08:53Z")
Attach the MCEBuddy.log file here. Likely it can’t access your files. Permissions.