# No Email, for Premium Upgrade

**URL:** https://discussion.mcebuddy2x.com/t/no-email-for-premium-upgrade/5295
**Category:** Site Feedback
**Created:** [December 22, 2023, 6:05pm UTC](https://discussion.mcebuddy2x.com/t/no-email-for-premium-upgrade/5295 "2023-12-22T18:05:33Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![MCEBevo](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/m/919ad9/32.png) [@MCEBevo](https://discussion.mcebuddy2x.com/u/MCEBevo)
#### Post date: [December 22, 2023, 6:05pm UTC](https://discussion.mcebuddy2x.com/t/no-email-for-premium-upgrade/5295/1 "2023-12-22T18:05:33Z")

</div>

Upgraded using the 1 year Promo. Said:  
“ **Look for an email from us in the next few minutes. It will be sent to the email address used for making the payment. It will contain your login information and installation instructions.** ”

Didn’t get the email in over an hour. Went to “Lost Password” at:  
[https://www.mcebuddy2x.com/Password.aspx](https://www.mcebuddy2x.com/Password.aspx)  
Entered email address, received message:  
“**Your MCEBuddy license(s) Username and Password have been sent to xxx@yyy.zzz. Please don’t forget to check your spam folder.**”  
Still no joy. How do I get the information I need to download the upgrade?  
Thanks  
Gary

---

<div class="post-metadata">

### Author: ![Goose](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/g/5f9b8f/32.png) [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [December 22, 2023, 11:35pm UTC](https://discussion.mcebuddy2x.com/t/no-email-for-premium-upgrade/5295/3 "2023-12-22T23:35:42Z")

</div>

What was the email address you used with Paypal?

---

<div class="post-metadata">

### Author: ![Goose](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/g/5f9b8f/32.png) [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [December 22, 2023, 11:47pm UTC](https://discussion.mcebuddy2x.com/t/no-email-for-premium-upgrade/5295/4 "2023-12-22T23:47:22Z")

</div>

I had a look and it looks like your email hosting server is blocking emails from our domain. Do you have an alternative email address?

---

<div class="post-metadata">

### Author: ![MCEBevo](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/m/919ad9/32.png) [@MCEBevo](https://discussion.mcebuddy2x.com/u/MCEBevo)
#### Post date: [December 25, 2023, 3:28pm UTC](https://discussion.mcebuddy2x.com/t/no-email-for-premium-upgrade/5295/5 "2023-12-25T15:28:55Z")

</div>

Problem solved. Thanks Goose and sorry for the trouble.