# Extracted subtitles are garbled

**URL:** <https://discussion.mcebuddy2x.com/t/extracted-subtitles-are-garbled/237>\
**Category:** Subtitles / Closed Captions\
**Created:** [July 13, 2017, 3:00am UTC](https://discussion.mcebuddy2x.com/t/extracted-subtitles-are-garbled/237 "2017-07-13T03:00:16Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jbs](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/j/5fc32e/32.png) [@jbs](https://discussion.mcebuddy2x.com/u/jbs)\
**Post date:** [July 13, 2017, 3:00am UTC](https://discussion.mcebuddy2x.com/t/extracted-subtitles-are-garbled/237/1 "2017-07-13T03:00:16Z")

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For certain shows (mainly those from BBC America), extracted subtitles appear garbled like below.

1  
00:00:29,049 --\> 00:00:30,715  
Éjof@bbc ica - strek ver 0106@@  
m sicklphine

Seeing same behavior for recordings from PlexDVR and HDHomerunDVR. Are there specific options in MCEBuddy which can correct this? Or can captions be directly passed into MKV container

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**Author:** ![RBoy](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/r/2bfe46/32.png) [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)\
**Post date:** [July 13, 2017, 8:24am UTC](https://discussion.mcebuddy2x.com/t/extracted-subtitles-are-garbled/237/2 "2017-07-13T08:24:47Z")

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Are you on the latest 2.4.7 BETA? If not upgrade and check again.

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**Author:** ![jbs](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/j/5fc32e/32.png) [@jbs](https://discussion.mcebuddy2x.com/u/jbs)\
**Post date:** [July 13, 2017, 11:13am UTC](https://discussion.mcebuddy2x.com/t/extracted-subtitles-are-garbled/237/3 "2017-07-13T11:13:56Z")

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Yes I updated to the latest beta (2.4.7) and noticed that subtitles improved for channels like AMC (previously inconsistent) but same issue for BBCA shows (e.g. Orphan Black, Ripper Street). Viewing the original .ts file in vlc shows the captions properly. Attached the conversion log file and resulting srt file

[Orphan Black (2013) - S05E05 - Ease for Idle Millionaires.srt.txt](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/370ee942648789334e376cdecedd6973c64ce9ae.txt) (31.3 KB)  
[Orphan Black (2013) - S05E05 - Ease for Idle Millionaires.ts-Convert to MKV-2017-07-12T19-18-12.4858951-04-00.log](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/78b2f4fef9546f1b5cc5421c2d8099bc22e4e466.log) (417.2 KB)

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<div class="post-metadata">

**Author:** ![RBoy](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/r/2bfe46/32.png) [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)\
**Post date:** [July 13, 2017, 6:48pm UTC](https://discussion.mcebuddy2x.com/t/extracted-subtitles-are-garbled/237/4 "2017-07-13T18:48:00Z")

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Can you upload the original TS file to the MCEBuddy upload server for analysis.

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<div class="post-metadata">

**Author:** ![jbs](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/j/5fc32e/32.png) [@jbs](https://discussion.mcebuddy2x.com/u/jbs)\
**Post date:** [July 15, 2017, 12:13am UTC](https://discussion.mcebuddy2x.com/t/extracted-subtitles-are-garbled/237/5 "2017-07-15T00:13:58Z")

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uploaded below 3 files. different from previous example but same issue (seems to be across the board for all bbca shows)

garbled text original ts.ts   
garbled text.srt  
garbled text mcebuddy conversion.log

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<div class="post-metadata">

**Author:** ![RBoy](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/r/2bfe46/32.png) [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)\
**Post date:** [July 26, 2017, 10:38pm UTC](https://discussion.mcebuddy2x.com/t/extracted-subtitles-are-garbled/237/6 "2017-07-26T22:38:36Z")

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We were able to replicate the issue, it appears to be an issue with ccextractor. I would recommend that you report the issue on the ccextractor github page (open a new issue) and you can provide them with the link to the file you uploaded to the mcebuddy server.