# Email quit working

**URL:** https://discussion.mcebuddy2x.com/t/email-quit-working/1377
**Category:** General Support / Questions
**Created:** [February 3, 2018, 3:26pm UTC](https://discussion.mcebuddy2x.com/t/email-quit-working/1377 "2018-02-03T15:26:51Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![John\_Underwood](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/j/f4b2a3/32.png) [@John\_Underwood](https://discussion.mcebuddy2x.com/u/John_Underwood)
#### Post date: [February 3, 2018, 3:26pm UTC](https://discussion.mcebuddy2x.com/t/email-quit-working/1377/1 "2018-02-03T15:26:51Z")

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My isp recently changed their smtp settings from 25 with no authentication to 465 with ssl. I made the changes on the MceBuddy config page, but email is now failing when I hit test. Any advice appreciated.

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### Author: ![RBoy](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/r/2bfe46/32.png) [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [February 4, 2018, 1:49am UTC](https://discussion.mcebuddy2x.com/t/email-quit-working/1377/2 "2018-02-04T01:49:26Z")

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Check MCEBuddy.log to see what the error is. Likely it’s being blocked by a firewall or your ISP.

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### Author: ![johnaunderwood](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/j/dbc845/32.png) [@johnaunderwood](https://discussion.mcebuddy2x.com/u/johnaunderwood)
#### Post date: [February 4, 2018, 7:37pm UTC](https://discussion.mcebuddy2x.com/t/email-quit-working/1377/3 "2018-02-04T19:37:33Z")

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Thanks RBoy, I really dont know enough about it to know how to read the log file. It had this in the log when test failed:  
ERROR\> 2018-02-04T13:30:54 --\> Error sending eMail -\> System.Net.Mail.SmtpException: The operation has timed out.  
at System.Net.Mail.SmtpClient.Send(MailMessage message)  
at MCEBuddy.Util.eMail.SendEMail(EmailBasicSettings emailSettings, String subject, String message, Log jobLog, SendCompletedEventHandler asyncCallback, Boolean forceAsyncNoCallback)  
Can you make anything of that?

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### Author: ![RBoy](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/r/2bfe46/32.png) [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [February 5, 2018, 12:30am UTC](https://discussion.mcebuddy2x.com/t/email-quit-working/1377/4 "2018-02-05T00:30:39Z")

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That would mean that the application MCEBuddy isn’t able to contact the server at configured address and port. That usually means a firewall or ISP is blocking it.

For example Comcast blocks certain ports in the USA for GMail (465) but allows others (587). Try using a different port if you can with your SMTP server.

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### Author: ![johnaunderwood](https://discussion.mcebuddy2x.com/letter_avatar_proxy/v4/letter/j/dbc845/32.png) [@johnaunderwood](https://discussion.mcebuddy2x.com/u/johnaunderwood)
#### Post date: [February 7, 2018, 8:39pm UTC](https://discussion.mcebuddy2x.com/t/email-quit-working/1377/5 "2018-02-07T20:39:35Z")

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Got it working, changed port to 587.