# DirecTV Subtitles not extracted
**URL:** https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240
**Category:** Subtitles / Closed Captions
**Created:** [July 13, 2017, 3:08pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240 "2017-07-13T15:08:39Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@CaptainKen](https://discussion.mcebuddy2x.com/u/CaptainKen)
#### Post date: [July 13, 2017, 3:08pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/1 "2017-07-13T15:08:39Z")
I have tried creating recordings with both “Closed Captioning” and “DirecTV Subtitles” settings from within the DirecTV.
MCEBuddy is set to:
“Extract subtitles and closed captions” = enabled
I have tried with “Add subtitles and chapters” enabled and disabled
Yet the subtitles are still embedded and never extracted to separate files.
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### Author:  [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [July 13, 2017, 6:48pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/2 "2017-07-13T18:48:51Z")
Attach your conversion log. Is the log showing that the subtitles were extracted ?
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### Author:  [@CaptainKen](https://discussion.mcebuddy2x.com/u/CaptainKen)
#### Post date: [July 13, 2017, 6:59pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/3 "2017-07-13T18:59:54Z")
Closed Captioning subs:
[HDPVR2\_20170713\_0659.m2ts-Convert to MKV-2017-07-13T07-47-38.4145236-07-00.log](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/643bcc334e96ee5796aa2c79e0002d2813b71b73.log) (640.9 KB)
DirecTV Subtitles:
[HDPVR2\_20170713\_0659.m2ts-Convert to MKV-2017-07-13T07-55-05.2177515-07-00.log](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/b73542b54bf81e04e2182590810d98931ba3f7c4.log) (616.9 KB)
mcebuddy.conf:
[mcebuddy.conf](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/84812de04ff6badfaa243b41261976c0eedf9f63.conf) (7.0 KB)
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### Author:  [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [July 13, 2017, 9:30pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/4 "2017-07-13T21:30:36Z")
According to the logs ccextractor didn’t find any closed captions in the stream. If you can upload the original DirecTV video file to type MCEBuddy upload server we can analyze it.
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### Author:  [@CaptainKen](https://discussion.mcebuddy2x.com/u/CaptainKen)
#### Post date: [July 14, 2017, 12:09am UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/5 "2017-07-14T00:09:07Z")
I’m no stranger to FTP and I have followed the instructions found at this link for [uploading using IE, FF, Windows Explorer and File](https://discussion.mcebuddy2x.com/t/5076)zilla, but nothing works.
> [@Welcome to MCEBuddy - README BEFORE POSTING](https://discussion.mcebuddy2x.com/t/welcome-to-mcebuddy-readme-before-posting/8):
>
> Welcome to the MCEBuddy [Support Forum](https://discussion.mcebuddy2x.com/c/support)! By using this website you agree to the [terms of service](https://discussion.mcebuddy2x.com/tos) and the [privacy policy](https://discussion.mcebuddy2x.com/privacy). Search the discussion forum for questions and solutions. Within MCEBuddy rest your mouse over text, checkboxes, buttons etc for instant pop-up help. [Getting started](https://discussion.mcebuddy2x.com/t/22)[Installation/Uninstallation issues](https://discussion.mcebuddy2x.com/t/24)[Common conversion Issues](https://discussion.mcebuddy2x.com/t/25)[Creating and modifying profiles](https://discussion.mcebuddy2x.com/t/27)[Advanced commands and tweaking](https://discussion.mcebuddy2x.com/t/30)[Known issues](https://discussion.mcebuddy2x.com/t/39)[More guides and FAQs](https://discussion.mcebuddy2x.com/c/installation/documentation)Can’t find the answers question above? Start a new to…
Here’s what happens with latest version of Filezilla
* * *
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of [upload.mcebuddy2x.com](http://upload.mcebuddy2x.com)
Status: Connecting to 24.125.85.4:21…
Status: Connection established, waiting for welcome message…
Response: 220 Welcome to the MCEBuddy server. If you are not a member of the Early Access program you can join at [MCEBuddy 2.x](http://www.mcebuddy2x.com/#a1)
Command: AUTH TLS
Response: 234 AUTH command ok. Expecting TLS Negotiation.
Status: Initializing TLS…
Error: GnuTLS error -48: Key usage violation in certificate has been detected.
Error: Could not connect to server
* * *
Therefore, I’ve uploaded to my own server for your review.
> **[Captain Ken - 404 Error - The Requested Page Cannot be Found](http://www.captainken.us/404_errorpage.htm)**
>
> Table of Contents
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### Author:  [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [July 14, 2017, 2:15pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/7 "2017-07-14T14:15:41Z")
> [@CaptainKen](#):
>
> Here’s what happens with latest version of Filezilla
Thanks, yes dug deeper into this. The latest version of FileZilla has broken secure certificates. We will [upload a working version of File](https://discussion.mcebuddy2x.com/t/5076)Zilla in the [ReadMe](https://discussion.mcebuddy2x.com/t/8) post that you can use or you can use another client like Windows FTP or WinSCP.
EDIT: Fixed the issue, disabled TLS on the [upload server. File](https://discussion.mcebuddy2x.com/t/5076)zilla’s latest version has a problem with self signed TLS certificates.
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### Author:  [@CaptainKen](https://discussion.mcebuddy2x.com/u/CaptainKen)
#### Post date: [July 14, 2017, 2:28pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/8 "2017-07-14T14:28:42Z")
I was able to upload using Windows File Explorer. Tried yesterday by copying and pasting name and password but no luck. Tried again today this time typing the password and it worked.
Here’s the file name:
captainken\_mcebuddy\_no\_subtitles.zip
EDIT: I confirmed Filezilla now works as well.
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### Author:  [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [July 18, 2017, 6:44pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/9 "2017-07-18T18:44:19Z")
Your input file doesn’t contain any closed captions/subtitles, only audio and video:
> Input #0, mpegts, from ‘HDPVR2\_20170713\_0659.m2ts’:
> Duration: 00:00:31.40, start: 151.187722, bitrate: 14678 kb/s
> Program 1
> Stream #0:0[0x1011]: Video: h264 (High) ([27][0][0][0] / 0x001B), yuv420p(tv, bt709), 1920x1080 [SAR 1:1 DAR 16:9], 29.97 fps, 59.94 tbr, 90k tbn,
> 59.94 tbc
> Stream #0:1[0x1100]: Audio: ac3 ([129][0][0][0] / 0x0081), 48000 Hz, 5.1(side), fltp, 384 kb/s
If it has subtitles there will show up as a separate stream like:
> Input #0, mpegts, from ‘The Bridges That Built London\_20120614\_DVB.ts’:
> Duration: 00:01:38.20, start: 0.151678, bitrate: 4308 kb/s
> Program 1
> Stream #0:0[0x30]: Video: mpeg2video (Main) ([2][0][0][0] / 0x0002), yuv420p(tv), 720x576 [SAR 64:45 DAR 16:9], max. 15000 kb/s, 25 fps, 25 tbr, 9
> 0k tbn, 50 tbc
> Stream #0:10x40: Audio: mp2 ([3][0][0][0] / 0x0003), 48000 Hz, stereo, s16p, 256 kb/s
> Stream #0:20x50: Subtitle: dvb\_subtitle ([6][0][0][0] / 0x0006)
That’s why there’s nothing extracted.
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### Author:  [@CaptainKen](https://discussion.mcebuddy2x.com/u/CaptainKen)
#### Post date: [July 18, 2017, 6:57pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/10 "2017-07-18T18:57:20Z")
Thank you for taking the time to look into this.
Yes, as I pointed out in the text file within the zip file I knew there wasn’t a sub title stream in the files. However, there are subtitles showing when the media plays.
HDPVR2\_20170713\_0658 show up at top in yellow with transparent background
HDPVR2\_20170713\_0659 show up on bottom white on black
Are you saying there is no way to extract them?
If they can’t be extracted, then everyone must be having the same problem with DirecTV recordings?
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### Author:  [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [July 18, 2017, 10:36pm UTC](https://discussion.mcebuddy2x.com/t/directv-subtitles-not-extracted/240/11 "2017-07-18T22:36:32Z")
It could be the subtitles are outside the media file and stored/streamed separately. I also checked with MediaInfo tool which checks for embedded streams and didn’t find anything inside the file. You can try that yourself, much more intuitive than ffmpeg.