# Converted file is not playable
**URL:** https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640
**Category:** PlayOn
**Created:** [March 22, 2022, 9:13pm UTC](https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640 "2022-03-22T21:13:13Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@kempej01](https://discussion.mcebuddy2x.com/u/kempej01)
#### Post date: [March 22, 2022, 9:13pm UTC](https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640/1 "2022-03-22T21:13:13Z")
**Request Type:**
BUG / NEW FEATURE
**MCEBuddy Version and Type (32bit or 64bit):**
MCEBuddy Build Version : 2.5.6.1
**Operating System and Type (32bit or 64bit):**
Windows Platform → 64 Bit
**Summary of the problem or suggestion:**
I am using the donation edition.
This has been working for a while and then it has stopped working.
I have setup a task to remove the first and last 5 seconds of a video.
The file it ends up has no video and much smaller than it should be.
**Steps to replicate the bug:**
**Screenshots:**
---
### Author:  [@kempej01](https://discussion.mcebuddy2x.com/u/kempej01)
#### Post date: [March 24, 2022, 1:30pm UTC](https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640/2 "2022-03-24T13:30:35Z")
I have not received a response yet.
MCEBuddy has been performing like a rock star for a couple of years and it has just stopped working for all videos.
I have never worked with support on MCEBuddy before; what kind of support should I be expecting?
How long should I wait for support?
What information should I be including?
---
### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [March 24, 2022, 5:03pm UTC](https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640/3 "2022-03-24T17:03:20Z")
We need to replicate it, so the original video and logs would need to uploaded
> [@Welcome to MCEBuddy - README BEFORE POSTING](https://discussion.mcebuddy2x.com/t/welcome-to-mcebuddy-readme-before-posting/8):
>
> Welcome to the MCEBuddy [Support Forum](https://discussion.mcebuddy2x.com/c/support)! By using this website you agree to the [terms of service](https://discussion.mcebuddy2x.com/tos) and the [privacy policy](https://discussion.mcebuddy2x.com/privacy). Search the discussion forum for questions and solutions. Within MCEBuddy rest your mouse over text, checkboxes, buttons etc for instant pop-up help. [Getting started](https://discussion.mcebuddy2x.com/t/22)[Installation/Uninstallation issues](https://discussion.mcebuddy2x.com/t/24)[Common conversion Issues](https://discussion.mcebuddy2x.com/t/25)[Creating and modifying profiles](https://discussion.mcebuddy2x.com/t/27)[Advanced commands and tweaking](https://discussion.mcebuddy2x.com/t/30)[Known issues](https://discussion.mcebuddy2x.com/t/39)[More guides and FAQs](https://discussion.mcebuddy2x.com/c/installation/documentation)Can’t find the answers question above? Start a new to…
---
### Author:  [@kempej01](https://discussion.mcebuddy2x.com/u/kempej01)
#### Post date: [March 25, 2022, 11:46am UTC](https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640/4 "2022-03-25T11:46:47Z")
Goose thanks for your guidance. I have updated the logs, the original file, and the result file of the conversion. Let me know if I need to do anything else.
---
### Author:  [@kempej01](https://discussion.mcebuddy2x.com/u/kempej01)
#### Post date: [April 2, 2022, 9:21pm UTC](https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640/5 "2022-04-02T21:21:04Z")
@Goose
I think my issue is the same as this issue.
[[2.5.6] Start Trim not to Keyframe, causing “no video” on output](https://discussion.mcebuddy2x.com/t/2-5-6-start-trim-not-to-keyframe-causing-no-video-on-output/4559)
I am also using playon.
I did go ahead and took an old playon recording and mcebuddy worked fine. The later recordings aren’t working.
I am fine if you merge this issue with the other issue.
---
### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [April 5, 2022, 5:36pm UTC](https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640/6 "2022-04-05T17:36:50Z")
Continued here
> [@Start Trim not to Keyframe, causing "no video" on output](https://discussion.mcebuddy2x.com/t/2-5-6-start-trim-not-to-keyframe-causing-no-video-on-output/4559/18):
>
> Thanks for the logs and sample files. It appears that the MP4 file being produced by the latest version of PlayOn isn’t compliant with the specs and has errors which is throwing ffmpeg off when it tries to remux it from MP4 to TS for processing the file AND while trying to trim the start. During this process it’s losing some critical metadata about the video stream so it can’t be played back. The short term solution is to enable the option to enable the option Skip remuxing files in the Convers…
---
### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [April 5, 2022, 5:37pm UTC](https://discussion.mcebuddy2x.com/t/converted-file-is-not-playable/4640/7 "2022-04-05T17:37:22Z")