# Conversion hangs on Getting Show Information
**URL:** https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480
**Category:** General Support / Questions
**Created:** [February 25, 2018, 6:08pm UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480 "2018-02-25T18:08:27Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@BrianGGG](https://discussion.mcebuddy2x.com/u/BrianGGG)
#### Post date: [February 25, 2018, 6:08pm UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/1 "2018-02-25T18:08:27Z")
I’m using the 2.4.9 Beta …
I have been converted several files today with no problem, but one particular one is hanging at the start of the conversion at “Getting Show Information”.
There is some weirdness in the logfile that I don’t understand. I have attached it.
[error Meet the Press\_20180225\_10001100.ts-DVR - NextPVR-2018-02-25T12-01-11.9722636-05-00.log](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/601cfb3761352c8600819ea7af03d2f2a12afd08.log) (31.6 KB)
I can upload the actual TS file if necessary, and I can file a defect report if this is really a problem. Let me know…
Thanks,
BrianGGG
---
### Author:  [@BrianGGG](https://discussion.mcebuddy2x.com/u/BrianGGG)
#### Post date: [February 26, 2018, 2:53am UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/2 "2018-02-26T02:53:40Z")
Update: This fixed itself as it was caused by [THETVDB.COM](http://THETVDB.COM) being completely offline. When I tried to access from a browser, I got a connection error. Once this was solved on THETVDB side, the conversions finished.
This, however, leads to a request that this situation get handled better than an unexplained hang at the Getting Show Information section.
Regards,
BrianGGG
---
### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 26, 2018, 5:35pm UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/3 "2018-02-26T17:35:33Z")
The “hang” is MCEBuddy waiting for the website to respond. Give a few minutes, it’ll timeout and continue with it’s activities.
---
### Author:  [@BrianGGG](https://discussion.mcebuddy2x.com/u/BrianGGG)
#### Post date: [February 26, 2018, 6:07pm UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/4 "2018-02-26T18:07:27Z")
I don’t think it is timing out appropriately in this situation.
Here’s the best logfile I can find. TVDB took 13 minutes without timing out.
[No Timeout The Affair - s01e01 - 101.mp4-PlayON Convert-2018-02-25T13-26-35.3321840-05-00.log](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/2c99f1a29b78f95612e406f3300ab3af2e29f7dc.log) (26.4 KB)
What do you think?
BrianGGG
---
### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 26, 2018, 6:12pm UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/5 "2018-02-26T18:12:36Z")
You logs show that TVDB took 13 minutes to complete the requested transaction (it did not timeout but completed it slowly).
Timing out happens when the website fails to respond and windows determines when it “times out” the connection if there is no response from the other end. The default value is 72 seconds but that number is determined by windows dynamically based on the connection properties.
---
### Author:  [@renecatses](https://discussion.mcebuddy2x.com/u/renecatses)
#### Post date: [April 25, 2019, 7:12pm UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/6 "2019-04-25T19:12:37Z")
I just checked one of my conversions and verified the website was accessible but still took longer than the conversion. I have disabled the lookup since Plex seems to do a good job providing the info.
```nohighlight
-->
--> <04/25/2019 11:10:37> <00:00:00>
--> <04/25/2019 11:10:37> <00:14:59>
--> <04/25/2019 11:25:37> <00:00:00>
--> <04/25/2019 11:25:37> <00:00:07>
--> <04/25/2019 11:25:44> <00:00:00>
--> <04/25/2019 11:25:44> <00:00:16>
--> <04/25/2019 11:26:01> <00:00:00>
--> <04/25/2019 11:26:01> <00:01:12>
--> <04/25/2019 11:27:13> <00:09:50>
--> <04/25/2019 11:37:04> <00:00:00>
--> <04/25/2019 11:37:04> <00:00:00>
--> <04/25/2019 11:37:04> <00:00:24>
--> <04/25/2019 11:37:29> <00:00:00>
--> <04/25/2019 11:37:29> <00:00:00>
-->
INFORMATION> --> Total time taken by conversion (hh:mm:ss) -> 00:26:51
```
---
### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [April 25, 2019, 8:24pm UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/7 "2019-04-25T20:24:53Z")
> [@renecatses](#):
>
> → \<04/25/2019 11:10:37\> \<00:14:59\>
Attach your conversion log, this is showing that internet lookup is still active. Are you on the latest version?
---
### Author:  [@bry](https://discussion.mcebuddy2x.com/u/bry)
#### Post date: [May 9, 2019, 6:35pm UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/8 "2019-05-09T18:35:49Z")
@Goose sorry for duplicate post. I too am experiencing this same issue.
---
### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [May 14, 2019, 12:41am UTC](https://discussion.mcebuddy2x.com/t/conversion-hangs-on-getting-show-information/1480/9 "2019-05-14T00:41:18Z")
Please attach your conversion log so I can see what’s going on.