# Commercials not being removed and don't know how to upload logs
**URL:** https://discussion.mcebuddy2x.com/t/commercials-not-being-removed-and-dont-know-how-to-upload-logs/5411
**Category:** Commercial Removal
**Created:** [March 22, 2024, 12:44am UTC](https://discussion.mcebuddy2x.com/t/commercials-not-being-removed-and-dont-know-how-to-upload-logs/5411 "2024-03-22T00:44:37Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@MG-YN](https://discussion.mcebuddy2x.com/u/MG-YN)
#### Post date: [March 22, 2024, 12:44am UTC](https://discussion.mcebuddy2x.com/t/commercials-not-being-removed-and-dont-know-how-to-upload-logs/5411/1 "2024-03-22T00:44:37Z")
I’m new to MCEBuddy. I’ve run a handful of shows through the GUI. I get output, but they’re still full of commercials. I’d appreciate some help with that, but I need some more basic help first.
Was trying to [upload logs](https://discussion.mcebuddy2x.com/t/5076), and have a couple of questions.
1. I’m trying to use ftp://upload.mcebuddy2x.com for file upload and get the message “Windows cannot access this folder. A connection with the server could not be established”. What am I doing wrong?
2. I see that you want the logging level set to debug, but I can’t figure out how to do that. There doesn’t seem to be an option for that in the GUI settings. Is it somewhere else?
Thanks.
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [March 22, 2024, 3:56pm UTC](https://discussion.mcebuddy2x.com/t/commercials-not-being-removed-and-dont-know-how-to-upload-logs/5411/2 "2024-03-22T15:56:53Z")
1. Your firewall is blocking the connection, try turning it off
2. See [uploading samples](https://discussion.mcebuddy2x.com/t/5076)
You can also just drag n drop the files here to attach them. The [upload is for video samples](https://discussion.mcebuddy2x.com/t/5076)
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### Author:  [@MG-YN](https://discussion.mcebuddy2x.com/u/MG-YN)
#### Post date: [March 23, 2024, 3:29am UTC](https://discussion.mcebuddy2x.com/t/commercials-not-being-removed-and-dont-know-how-to-upload-logs/5411/3 "2024-03-23T03:29:14Z")
Ok, I’ve been testing different firewall settings with no improvement. I finally completely turned off my firewall, antivirus, VPN, and I’m still getting recordings that have a lot of commercials. I tried this with a few different shows and the results are the same. I’m not sure what’s up.
Here is a log file from one of these shows. I hope you can see what’s going on. Appreciate your help.
[The.Fugitive.(1993).ts-Convert to MP4-2024-03-22T21-50-29.log](https://discussion.mcebuddy2x.com/uploads/short-url/dMUdl0I5pywqRPE0hnKRmDHMvFb.log) (3.2 MB)
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [March 24, 2024, 1:14pm UTC](https://discussion.mcebuddy2x.com/t/commercials-not-being-removed-and-dont-know-how-to-upload-logs/5411/4 "2024-03-24T13:14:19Z")
The firewall and antivirus have nothing to do with commercials. That’s comment was in response to your problem with not being able to [upload the file](https://discussion.mcebuddy2x.com/t/5076) to the server issue.
I checked your logs and Comskip is finding commercials but it’s having trouble saving the results to the hard disk so that’s why they aren’t being cut out.
> 2024-03-22T22:27:03 MCEBuddy.AppWrapper.Comskip → **Commercials were found.**
> → Process exited with code 1
> 2024-03-22T22:27:05 MCEBuddy.CommercialScan.Scanner → Commercial Scan: Percentage Complete 99
> INFORMATION\> 2024-03-22T22:27:05 MCEBuddy.CommercialScan.Scanner → Using EDL file for commercial removal
> **WARNING\> 2024-03-22T22:27:05 MCEBuddy.CommercialScan.Scanner → Cannot find or access EDL File**
There may be an issue with the installation or file system permissions.
I would recommend uninstalling and reinstalling MCEBuddy or trying to re-install it to a different folder.
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### Author:  [@MG-YN](https://discussion.mcebuddy2x.com/u/MG-YN)
#### Post date: [March 25, 2024, 5:28am UTC](https://discussion.mcebuddy2x.com/t/commercials-not-being-removed-and-dont-know-how-to-upload-logs/5411/5 "2024-03-25T05:28:43Z")
Okay, it’s working now. I think what happened was that during setup the first time, I elected that MCEB was for me only and not for everyone on the computer. I record to the Public videos folder and it didn’t like that. I uninstalled and reinstalled with the “for everyone’s use” button and that did it. Great program, and thanks for your help.