# Audio track missing/stripped from conversion
**URL:** https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402
**Category:** Emby
**Tags:** hdhomerun
**Created:** [February 8, 2018, 2:23pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402 "2018-02-08T14:23:27Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 2:23pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/1 "2018-02-08T14:23:27Z")
Every run the is encoded the audio is stripped. I have tried several different format types, messing all with the audio settings, trying several different conversion profiles, and using ffmpeg as primary. I’ve attached one of the logs that has the error I’m seeing in all the logs. When MCEBuddy.CommercialScan.Remover starts I get “decoding for stream 1 failed”
and "Could not find codec parameters for stream 1 " So I assume that is where the audio is being pulled. Please help!
I’ve been trying to figure this out weeks and recording random shows and keep trying different settings like a crazy person that always get the same results. [Law & Order Special Victims Unit S19E13 The Undiscovered Country.mkv-DVR Converted-2018-02-07T23-00-00.1818899-08-00.log](https://mcebuddy-discussion-forum.s3.amazonaws.com/original/1X/c6bd4a74381f8532c7a26aa90da228293b66eddc.log) (3.7 MB)
The log notes there is an audio track.
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### Author:  [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)
#### Post date: [February 8, 2018, 3:40pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/2 "2018-02-08T15:40:40Z")
Thanks for the logs. Very helpful. Looks like the audio track in your original files has some issues. Can you upload a copy of the original video to our server for analysis and see if we can fix the track errors while encoding.
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 4:21pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/3 "2018-02-08T16:21:50Z")
Thanks for your quick response! If that is the case then every show I have ever recorded has the same issue. I’m using an HDHomeRun - Connect Duo Tuner and emby maybe there is a setting I can change? I no longer have the video for the log I sent over and all the others are too large. I’ll send over another test in a moment.
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 8, 2018, 5:44pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/4 "2018-02-08T17:44:42Z")
Do upload a file atleast 30 minutes long with atleast one commercial so we can replicate the issue
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 6:04pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/5 "2018-02-08T18:04:12Z")
I just tried one for 23 minutes and it was over a gigabyte so I don’t believe I would be able to upload. I’ll try again.
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 8, 2018, 6:06pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/6 "2018-02-08T18:06:02Z")
It should be fine, just use a FTP client like FileZilla or even windows own ftp client if you’re comfortable with that
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 6:32pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/7 "2018-02-08T18:32:22Z")
I’ve tried several different systems with filezilla or explorer and it connects and disconnects. I have turned off firewall and antivirus and still the same issue. If I gave you a dropbox link would that work?
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 8, 2018, 6:33pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/8 "2018-02-08T18:33:40Z")
We could, it would be faster to upload through FTP through. Did you try using passive mode in the FileZilla settings? Active mode could be troublesome for some users
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 6:47pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/9 "2018-02-08T18:47:52Z")
Passive mode did not work. The video has about 20 more minutes until upload completes. Dropbox links [Dropbox - File Deleted](https://www.dropbox.com/s/3rdwyd7yazrqf2l/The%20Resident%20%20%20S01E04%20Identity%20Crisis.mkv-DVR%20Converted-2018-02-05T23-00-00.1869541-08-00.log?dl=0)
> **[Dropbox - File Deleted](https://www.dropbox.com/s/rnhp5qxqtmj2d89/The%20Resident%20%20%20S01E04%20Identity%20Crisis.mkv?dl=0)**
>
> Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily. Never email yourself a file again!
Thank you again for your help!!
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 8, 2018, 6:52pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/10 "2018-02-08T18:52:39Z")
Yes I just tested and found that the FTP server had stopped for some reason, just restarted it. Try it now, it’ll be much faster than dropbox
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 8, 2018, 9:14pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/11 "2018-02-08T21:14:06Z")
It isnt’ downloading from Dropbox, it errors out at about 700MB and fails. Did you try uploading to the MCEBuddy FTP site?
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 8, 2018, 9:16pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/12 "2018-02-08T21:16:50Z")
BTW this file seems to have converted just fine with audio according to your logs:
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → Input #0, avi, from ‘D:\DVR\_Temp\working0\The Resident S01E04 Identity Crisis.avi’:
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → Metadata:
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → encoder : MCEBuddy2x
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → title : The Resident
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → ISBJ : Identity Crisis
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → comment : After a mix-up in the ER causes Conrad to deliver a death notification to the wrong family, he sets out to fix it; Nic struggles to find a patient’s records; Devon forms a bond with an elderly patient.
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → genre : Medical
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → track : 4
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → date : 1
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → Duration: 21:38:01.41, start: 0.000000, bitrate: 11 kb/s
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → **Stream #0:0: Audio: ac3 ([0] [0][0] / 0x2000), 48000 Hz, stereo, fltp, 192 kb/s**
> 2018-02-05T23:38:53 MCEBuddy.AppWrapper.Base → Stream #0:1: Video: h264 (High) (h264 / 0x34363268), yuv420p(progressive), 1280x720 [SAR 1:1 DAR 16:9], 119.88 fps, 120 tbr, 119.88 tbn, 239.76 tbc
See if you can find a recording that doesn’t contain an audio file after conversion.
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 11:04pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/13 "2018-02-08T23:04:42Z")
I look at all of them. I don’t always even play it I often just look that the file details and find there is no audio. I don’t have the file anymore but I can run it again.
Here is an example after it finishes uploading to Dropbox in the next 10-15 minutes.
pre-conversion:
[https://www.dropbox.com/s/t2zi9uryhesi6ck/The%20View%20%20%20S21E100.mkv?dl=0](https://www.dropbox.com/s/t2zi9uryhesi6ck/The%20View%20%20%20S21E100.mkv?dl=0)
log:
> **[Dropbox - File Deleted](https://www.dropbox.com/s/ua16ndlqyimtans/The%20View%20%20%20S21E100.mkv-DVR%20Converted-2018-02-08T10-42-17.2283494-08-00.log?dl=0)**
>
> Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily. Never email yourself a file again!
post conversion:
[https://dl.dropboxusercontent.com/s/ymqityuwots03vn/The%20View%20-%20S21E100%20-.mp4?dl=0](https://dl.dropboxusercontent.com/s/ymqityuwots03vn/The%20View%20-%20S21E100%20-.mp4?dl=0)
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 11:12pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/14 "2018-02-08T23:12:09Z")
Let’s try this again:
post conversion:
[https://dl.dropboxusercontent.com/s/ymqityuwots03vn/The%20View%20-%20S21E100%20-.mp4?dl=0](https://dl.dropboxusercontent.com/s/ymqityuwots03vn/The%20View%20-%20S21E100%20-.mp4?dl=0)
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 11:13pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/15 "2018-02-08T23:13:16Z")
[https://dl.dropboxusercontent.com/s/ymqityuwots03vn/The%20View%20-%20S21E100.mp4?dl=0](https://dl.dropboxusercontent.com/s/ymqityuwots03vn/The%20View%20-%20S21E100.mp4?dl=0)
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 11:14pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/16 "2018-02-08T23:14:07Z")
ok let me try with different extension
> **[Dropbox - Error - Simplify your life](https://www.dropbox.com/s/ymqityuwots03vn/The%20View%20-%20S21E100.mkv?dl=0)**
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 8, 2018, 11:17pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/17 "2018-02-08T23:17:23Z")
Your original file (the MKV) has no audio
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 8, 2018, 11:25pm UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/18 "2018-02-08T23:25:26Z")
The top one not the last one. They both have an mkv extension now. I just check and it does have audio so I am not going crazy. 🙂
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [February 9, 2018, 1:56am UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/19 "2018-02-09T01:56:19Z")
Could you upload the original MKV with a conversion issue to the MCEBuddy FTP server. Too many links on this thread. Create a folder in your name and put the file + log if possible into it so we can replicate with the same settings.
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### Author:  [@mattcool1](https://discussion.mcebuddy2x.com/u/mattcool1)
#### Post date: [February 9, 2018, 3:43am UTC](https://discussion.mcebuddy2x.com/t/audio-track-missing-stripped-from-conversion/1402/20 "2018-02-09T03:43:32Z")
uploaded
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