# 2.4.9 HW encode Trouble
**URL:** https://discussion.mcebuddy2x.com/t/2-4-9-hw-encode-trouble/2233
**Category:** Hardware Encoding
**Created:** [October 14, 2018, 7:59pm UTC](https://discussion.mcebuddy2x.com/t/2-4-9-hw-encode-trouble/2233 "2018-10-14T19:59:32Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@jowkr](https://discussion.mcebuddy2x.com/u/jowkr)
#### Post date: [October 14, 2018, 7:59pm UTC](https://discussion.mcebuddy2x.com/t/2-4-9-hw-encode-trouble/2233/1 "2018-10-14T19:59:32Z")
I have been using MCE buddy successfully a long time now. I tried using this profile found on your forum:
[MKV HVEC Constant Quality]
Description=WARNING: Handbrake Constant Quality encoding (25) with Nvidia HVEC.
order=ffmpeg, handbrake
AllowH264CopyRemuxing=true
FixedResolution=true
SkipCropping=true
AutoDeinterlace=true
ffmpeg-UsingHardwareEncoding=True
ffmpeg-general=-threads 0 -hwaccel auto
ffmpeg-video=-ss 9 -c:v hevc\_nvenc -crf 25 -map 0:v
ffmpeg-audio=-acodec ac3 -ab 192k -map 0:a
ffmpeg-audioac3=-acodec ac3 -ab 384k -map 0:a
ffmpeg-ext=.mkv
ffmpeg-audiodelay=skip
handbrake-UsingHardwareEncoding=true
handbrake-general=–decomb --denoise=“weak” --loose-anamorphic --verbose=2 -T -O
handbrake-video=–start-at duration:3 -e x265 -q 18
handbrake-audio=-E ffac3 -R auto -B 192 -D 0 -a 1,2,3,4,5
handbrake-audioac3=-E ffac3 -R auto -B 384 -D 0 -a 1,2,3,4,5
handbrake-ext=.mkv
handbrake-audiodelay=skip
PreConversionCommercialRemover=true
The program runs through to the point of conversion, then fails. My video card is a 1030 my driver version is 397.64 running on windows 7x64 with ffdshow (mpeg 2 and avi enabled) and halli media splitter installed. If someone could help me get this running, My CPU (Q6600 with loud fan) and I surely thank you. Uploaded the 3 logs
[mcebuddy.log](https://mcebuddy-discussion-forum.s3.dualstack.us-east-1.amazonaws.com/original/1X/470921fb7089afc5a6efb8894bbd5a20f45fedaa.log) (226.8 KB)
[Snatch.wtv-Convert to MP4-2018-10-14T14-02-30.3378906-05-00.log](https://mcebuddy-discussion-forum.s3.dualstack.us-east-1.amazonaws.com/original/1X/894e660747ee0315d38ca5136829c37ee5bce130.log) (44.3 KB)
[Snatch.wtv-Convert to MP4-2018-10-14T14-09-37.7021484-05-00.log](https://mcebuddy-discussion-forum.s3.dualstack.us-east-1.amazonaws.com/original/1X/145ca6a78b361cae6ebb2a6c08010baf875cd3e0.log) (935.3 KB)
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [October 15, 2018, 4:56pm UTC](https://discussion.mcebuddy2x.com/t/2-4-9-hw-encode-trouble/2233/2 "2018-10-15T16:56:32Z")
From you log file:
> 2018-10-14T14:19:56 MCEBuddy.AppWrapper.FFmpeg → Cannot load nvEncodeAPI64.dll
> 2018-10-14T14:19:56 MCEBuddy.AppWrapper.FFmpeg → [hevc\_nvenc @ 0000000008bc1d80] The minimum required Nvidia driver for nvenc is 378.66 or newer
Use the [recommended version of the NVidia driver](https://discussion.mcebuddy2x.com/t/gpu-hardware-encoding-acceleration-faqs/63)
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### Author:  [@jowkr](https://discussion.mcebuddy2x.com/u/jowkr)
#### Post date: [October 15, 2018, 6:10pm UTC](https://discussion.mcebuddy2x.com/t/2-4-9-hw-encode-trouble/2233/3 "2018-10-15T18:10:10Z")
> [@jowkr](#):
>
> The minimum required Nvidia driver for nvenc is 378.66 **or newer**
My driver version is newer… 397.64, Are you recommending a downgrade to 378.66?
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### Author:  [@Goose](https://discussion.mcebuddy2x.com/u/Goose)
#### Post date: [October 15, 2018, 6:12pm UTC](https://discussion.mcebuddy2x.com/t/2-4-9-hw-encode-trouble/2233/4 "2018-10-15T18:12:00Z")
Try it, that’s the error from ffmpeg, basically it can’t load your graphics driver modules. It could be a bad install or an unsupported version.