# General Support / Questions **URL:** https://discussion.mcebuddy2x.com/c/support/28.md?page=2 [Latest](https://discussion.mcebuddy2x.com/latest.md) · [Categories](https://discussion.mcebuddy2x.com/categories.md) · [Tags](https://discussion.mcebuddy2x.com/tags.md) **Page:** 3 --- ## [Unable to Retrieved Closed captions](https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770)
**Author:** [@ChopperOllie](https://discussion.mcebuddy2x.com/u/ChopperOllie)\ **Replies:** 22\ **Last updated:** [October 1, 2025, 5:55pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-retrieved-closed-captions/5770 "2025-10-01T17:55:48Z")
I’m trying to retrieve closed captions from a video. It retrieves them for the first video, but for the other five in the season, it’s not generating the .srt file—so it seems to be hit or miss. Please let me know how I… --- ## [Renaming with wrong episode names](https://discussion.mcebuddy2x.com/t/renaming-with-wrong-episode-names/5800)
**Author:** [@sqkulaly](https://discussion.mcebuddy2x.com/u/sqkulaly)\ **Replies:** 6\ **Last updated:** [September 26, 2025, 10:32pm UTC](https://discussion.mcebuddy2x.com/t/renaming-with-wrong-episode-names/5800 "2025-09-26T22:32:25Z")
Hi Guys, My first time using mcebuddy to convert plex recorded shows. I started converting with renaming of the show “48 Hours”. It renames some episodes that contain “..(copy \*).ts“ at the end of the file, with wrong e… --- ## [Premium account login not working on page](https://discussion.mcebuddy2x.com/t/premium-account-login-not-working-on-page/5796)
**Author:** [@mb-trishy](https://discussion.mcebuddy2x.com/u/mb-trishy)\ **Replies:** 2\ **Last updated:** [September 18, 2025, 12:05pm UTC](https://discussion.mcebuddy2x.com/t/premium-account-login-not-working-on-page/5796 "2025-09-18T12:05:45Z")
hi i bought this software last year the full version the premium one i used the mcebuddy software a few times then i did not use the software for a long while until about 5 days ago i go to the premium page link it says … --- ## [Custom Cuts failing during Cut selection process](https://discussion.mcebuddy2x.com/t/custom-cuts-failing-during-cut-selection-process/5795)
**Author:** [@Pacecarguy](https://discussion.mcebuddy2x.com/u/Pacecarguy)\ **Replies:** 2\ **Last updated:** [September 14, 2025, 9:33pm UTC](https://discussion.mcebuddy2x.com/t/custom-cuts-failing-during-cut-selection-process/5795 "2025-09-14T21:33:09Z")
This issue has been happening occasionally since I have been using this product, just getting around to posting now. Currently running the 2.6.6. version of MCEBuddy on a Windows 10 Intel i7 desktop system. The issue I… --- ## [Reconverting existing files](https://discussion.mcebuddy2x.com/t/reconverting-existing-files/5792)
**Author:** [@JDinCA](https://discussion.mcebuddy2x.com/u/JDinCA)\ **Replies:** 9\ **Last updated:** [September 11, 2025, 9:07pm UTC](https://discussion.mcebuddy2x.com/t/reconverting-existing-files/5792 "2025-09-11T21:07:13Z")
Hi- I’m new to MCEBuddy. I bought two licenses, one for my ancient Win 8.1 WMC box with cablecard, and one for my extremely fast new machine with a discrete GPU. I figured I would use the fast machine to transcode the … --- ## [Examples of Renaming](https://discussion.mcebuddy2x.com/t/examples-of-renaming/5589)
**Author:** [@TLCTimFL](https://discussion.mcebuddy2x.com/u/TLCTimFL)\ **Replies:** 15\ **Last updated:** [August 30, 2025, 7:42pm UTC](https://discussion.mcebuddy2x.com/t/examples-of-renaming/5589 "2025-08-30T19:42:29Z")
This is more of a suggestion than a question. But I will take whatever I can get. I just added a new mini pc to my network just for the purpose of running Plex and MCEBuddy. Along with this, I upgraded MCEBuddy from 2.5… --- ## [Unable to scan folders](https://discussion.mcebuddy2x.com/t/unable-to-scan-folders/5710)
**Author:** [@Ray1998](https://discussion.mcebuddy2x.com/u/Ray1998)\ **Replies:** 3\ **Last updated:** [August 25, 2025, 2:48am UTC](https://discussion.mcebuddy2x.com/t/unable-to-scan-folders/5710 "2025-08-25T02:48:46Z")
Just an additional note which may help others who have not had a problem until today… Had the same problem, worked great until today so I looked at the end of the error log and found errors like ERROR\> 2025-04-26T18:… --- ## [Question about CustomCommandCritical](https://discussion.mcebuddy2x.com/t/question-about-customcommandcritical/5788)
**Author:** [@Dan\_Saunders](https://discussion.mcebuddy2x.com/u/Dan_Saunders)\ **Replies:** 8\ **Last updated:** [August 24, 2025, 7:55pm UTC](https://discussion.mcebuddy2x.com/t/question-about-customcommandcritical/5788 "2025-08-24T19:55:22Z")
Shouldn’t setting CustomCommandCritical=true cause the process to fail? I have that set in the profile and I have “strict” checked, but it just ignores the scripts return value of 1 and continues processing the file. --- ## [Settings button not working - UI Hanging](https://discussion.mcebuddy2x.com/t/settings-button-not-working-ui-hanging/5778)
**Author:** [@idahoboi](https://discussion.mcebuddy2x.com/u/idahoboi)\ **Replies:** 7\ **Last updated:** [August 21, 2025, 7:50pm UTC](https://discussion.mcebuddy2x.com/t/settings-button-not-working-ui-hanging/5778 "2025-08-21T19:50:29Z")
I am launching the UI, and clicking the Settings button. The UI locks up and will not close. No settings menu comes up at all. I’m unable to set to debug level logging as a result. I’ve performed a full uninstall, a cle… --- ## [Custom script question](https://discussion.mcebuddy2x.com/t/custom-script-question/5786)
**Author:** [@Dan\_Saunders](https://discussion.mcebuddy2x.com/u/Dan_Saunders)\ **Replies:** 2\ **Last updated:** [August 21, 2025, 6:13pm UTC](https://discussion.mcebuddy2x.com/t/custom-script-question/5786 "2025-08-21T18:13:20Z")
Is there a method for a custom script that takes a long time to run (it actually does the remux) to report back to MCEBuddy so it can report progress? --- ## [Conversion task ignoring minimum age](https://discussion.mcebuddy2x.com/t/conversion-task-ignoring-minimum-age/5784)
**Author:** [@Allen\_Fogleson](https://discussion.mcebuddy2x.com/u/Allen_Fogleson)\ **Replies:** 4\ **Last updated:** [August 19, 2025, 8:43pm UTC](https://discussion.mcebuddy2x.com/t/conversion-task-ignoring-minimum-age/5784 "2025-08-19T20:43:09Z")
I took some time to validate that mce buddy was working correctly in my setup (network shares many recordings happening, MCE buddy running in a vm and so on) then decided i was safe to turn it on. the one thing i did not… --- ## [MCEBuddy does not find directories specified and fails if file added manuallly](https://discussion.mcebuddy2x.com/t/mcebuddy-does-not-find-directories-specified-and-fails-if-file-added-manuallly/5781)
**Author:** [@lrfancher](https://discussion.mcebuddy2x.com/u/lrfancher)\ **Replies:** 3\ **Last updated:** [August 19, 2025, 7:26pm UTC](https://discussion.mcebuddy2x.com/t/mcebuddy-does-not-find-directories-specified-and-fails-if-file-added-manuallly/5781 "2025-08-19T19:26:21Z")
MCEBuddy Version: 2.6.6 and2.6.7 Operating System: Windows 11 Home Edition Summary of the suggestion: Screenshots: Good morning. I recently purchased a new PC and re-upped my subscription to MCEBuddy for an addition… --- ## [Modifing a standard Profile (WTV)](https://discussion.mcebuddy2x.com/t/modifing-a-standard-profile-wtv/5768)
**Author:** [@Bazile](https://discussion.mcebuddy2x.com/u/Bazile)\ **Replies:** 6\ **Last updated:** [August 11, 2025, 3:05pm UTC](https://discussion.mcebuddy2x.com/t/modifing-a-standard-profile-wtv/5768 "2025-08-11T15:05:18Z")
My wife is a diehard WMC user and, after 15 years or so, wants her TV episodes in recorded TV. The WMC h264 profile has been great but I was wondering… If I have the codecs for h265 and AV1 playback installed could I tr… --- ## [MCEBuddy Not Converting Videos](https://discussion.mcebuddy2x.com/t/mcebuddy-not-converting-videos/5765)
**Author:** [@MCEB4JJ](https://discussion.mcebuddy2x.com/u/MCEB4JJ)\ **Replies:** 12\ **Last updated:** [August 9, 2025, 10:00pm UTC](https://discussion.mcebuddy2x.com/t/mcebuddy-not-converting-videos/5765 "2025-08-09T22:00:40Z")
MCEBuddy was working fine on my computer until last week. Trying to figure out why MCEBuddy has stopped working while converting video files. It starts working fine, but gets stuck on “Converting video file - Pass 1”, re… --- ## [Comskip failing](https://discussion.mcebuddy2x.com/t/comskip-failing/5766)
**Author:** [@scarng](https://discussion.mcebuddy2x.com/u/scarng)\ **Replies:** 2\ **Last updated:** [July 28, 2025, 11:06pm UTC](https://discussion.mcebuddy2x.com/t/comskip-failing/5766 "2025-07-28T23:06:03Z")
Since the July 17th, nothing is getting converted. I can’t make heads or tails of the log files. Finally, after days upon days of frustration, I uninstalled the whole thing and reinstalled–nothing changed. Everything w… --- ## [Previouse Insatll Config](https://discussion.mcebuddy2x.com/t/previouse-insatll-config/5752)
**Author:** [@BudKor](https://discussion.mcebuddy2x.com/u/BudKor)\ **Replies:** 7\ **Last updated:** [July 17, 2025, 10:04pm UTC](https://discussion.mcebuddy2x.com/t/previouse-insatll-config/5752 "2025-07-17T22:04:10Z")
don’t have previous install config for preminum install. Nothing will process after instll of version 2.6.6 --- ## [Update Metadata for Ripped movies and Shows](https://discussion.mcebuddy2x.com/t/update-metadata-for-ripped-movies-and-shows/2794)
**Author:** [@Yonahinthewhale](https://discussion.mcebuddy2x.com/u/Yonahinthewhale)\ **Replies:** 9\ **Last updated:** [July 17, 2025, 7:22pm UTC](https://discussion.mcebuddy2x.com/t/update-metadata-for-ripped-movies-and-shows/2794 "2025-07-17T19:22:32Z")
I’m not sure if this was asked or where I can find it. I have a long list of movies I have ripped and simply renamed. All the metadata is generic from the disk. Example: Star Wars - 04 - A New Hope.mp4 (Metadata title: O… --- ## [FoxNews Gutfeld! Commercials not being removed](https://discussion.mcebuddy2x.com/t/foxnews-gutfeld-commercials-not-being-removed/5503)
**Author:** [@scarng](https://discussion.mcebuddy2x.com/u/scarng)\ **Replies:** 6\ **Last updated:** [July 17, 2025, 11:03am UTC](https://discussion.mcebuddy2x.com/t/foxnews-gutfeld-commercials-not-being-removed/5503 "2025-07-17T11:03:13Z")
I’ve started recording live stream of Gutfeld show each weeknight. I run it through MCEbuddy and the move it to NAS. The commercial breaks are not normal commercials. Take a look at the snippet to see what I’m talkin… --- ## [HDHomeRun H 264?](https://discussion.mcebuddy2x.com/t/hdhomerun-h-264/5744)
**Author:** [@MCEBevo](https://discussion.mcebuddy2x.com/u/MCEBevo)\ **Replies:** 7\ **Last updated:** [July 17, 2025, 12:41am UTC](https://discussion.mcebuddy2x.com/t/hdhomerun-h-264/5744 "2025-07-17T00:41:08Z")
If I am understanding correctly, according to this thread: MCEBuddy conversion task HDHomeRun H 264 should work successfully. I know this is an extremely dated thread, but I recently moved MCEBuddy to a new Windows 11… --- ## [Weird characters for music notes in subtitles](https://discussion.mcebuddy2x.com/t/weird-characters-for-music-notes-in-subtitles/5705)
**Author:** [@mike808](https://discussion.mcebuddy2x.com/u/mike808)\ **Replies:** 3\ **Last updated:** [July 16, 2025, 7:11am UTC](https://discussion.mcebuddy2x.com/t/weird-characters-for-music-notes-in-subtitles/5705 "2025-07-16T07:11:20Z")
I’m having some weird characters show up in my subtitles for music lyrics. My sources are HDHomerun DVR (sometimes Tivo via KMTTG). I am playing back on VLC. All on the same Win10 box. If I need to do something like thi… --- ## [Audio Out of Sync with Video](https://discussion.mcebuddy2x.com/t/audio-out-of-sync-with-video/5746)
**Author:** [@pbberg](https://discussion.mcebuddy2x.com/u/pbberg)\ **Replies:** 3\ **Last updated:** [July 16, 2025, 7:05am UTC](https://discussion.mcebuddy2x.com/t/audio-out-of-sync-with-video/5746 "2025-07-16T07:05:18Z")
After my videos have had ads removed the sync is lost. Anyway, I can fix this. I ran through over 100 videos that didn’t work right. --- ## [Update binarys](https://discussion.mcebuddy2x.com/t/update-binarys/4876)
**Author:** [@techpro2004](https://discussion.mcebuddy2x.com/u/techpro2004)\ **Replies:** 71\ **Last updated:** [July 13, 2025, 6:02pm UTC](https://discussion.mcebuddy2x.com/t/update-binarys/4876 "2025-07-13T18:02:55Z")
It might be about time to update ffmpeg and handbrake with the release of the 40 series gpus. Also, just to keep with the times, it might be nice to enable hardware encoding for av1. Thanks. --- ## [Unable to ever re-install over the top of existing installation & error when installing latest beta](https://discussion.mcebuddy2x.com/t/unable-to-ever-re-install-over-the-top-of-existing-installation-error-when-installing-latest-beta/5726)
**Author:** [@jburr](https://discussion.mcebuddy2x.com/u/jburr)\ **Replies:** 1\ **Last updated:** [June 23, 2025, 5:35pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-ever-re-install-over-the-top-of-existing-installation-error-when-installing-latest-beta/5726 "2025-06-23T17:35:28Z")
I don’t know what’s going on with the latest beta, but no matter what I do I get errors either installing it or trying to run it. Another issue I have dealt with for a while is that I am never able to install a new versi… --- ## [Can't Get Automatic Commercial Removal to work](https://discussion.mcebuddy2x.com/t/cant-get-automatic-commercial-removal-to-work/5721)
**Author:** [@aadam](https://discussion.mcebuddy2x.com/u/aadam)\ **Replies:** 2\ **Last updated:** [June 11, 2025, 9:23pm UTC](https://discussion.mcebuddy2x.com/t/cant-get-automatic-commercial-removal-to-work/5721 "2025-06-11T21:23:42Z")
I recently purchased the full version of MCEBuddy2.6 Release 5. I’m new to MCEBuddy but I have had no success in getting MCEBuddy to automatically remove commercials from a movie. So I have spent days reading feedback … --- ## [Not scanning directory](https://discussion.mcebuddy2x.com/t/not-scanning-directory/3271)
**Author:** [@mike011](https://discussion.mcebuddy2x.com/u/mike011)\ **Replies:** 8\ **Last updated:** [April 14, 2025, 11:56am UTC](https://discussion.mcebuddy2x.com/t/not-scanning-directory/3271 "2025-04-14T11:56:11Z")
hello. i have been using for some time and has worked great until today. i have a folder called tvshows. in that folder are the shows that record from hdhomerun to folders of each show. buddy doesnt recongnise the subfol… --- ## [Controlling metadata overwrites](https://discussion.mcebuddy2x.com/t/controlling-metadata-overwrites/5564)
**Author:** [@scott46953](https://discussion.mcebuddy2x.com/u/scott46953)\ **Replies:** 9\ **Last updated:** [April 29, 2025, 5:13pm UTC](https://discussion.mcebuddy2x.com/t/controlling-metadata-overwrites/5564 "2025-04-29T17:13:21Z")
Yes this would be amazing! but I came here to ask for a special request. It will not let me create a new topic… so please move if possible. I need to adjust / add remove what items it looks up for the file information… --- ## [Generate separate video file of cut commercials?](https://discussion.mcebuddy2x.com/t/generate-separate-video-file-of-cut-commercials/5611)
**Author:** [@SpotAnime](https://discussion.mcebuddy2x.com/u/SpotAnime)\ **Replies:** 1\ **Last updated:** [December 18, 2024, 5:51am UTC](https://discussion.mcebuddy2x.com/t/generate-separate-video-file-of-cut-commercials/5611 "2024-12-18T05:51:47Z")
New user here - great product! I was wondering if there was an option to generate a separate video file compiled from all the cut content? On a longer video, sometimes I feel it would be easier to just skim what was cut… --- ## [Custom Cuts not adding video to the bottom of the queue](https://discussion.mcebuddy2x.com/t/custom-cuts-not-adding-video-to-the-bottom-of-the-queue/5685)
**Author:** [@jburr](https://discussion.mcebuddy2x.com/u/jburr)\ **Replies:** 4\ **Last updated:** [April 1, 2025, 8:11am UTC](https://discussion.mcebuddy2x.com/t/custom-cuts-not-adding-video-to-the-bottom-of-the-queue/5685 "2025-04-01T08:11:03Z")
NOTE: Don’t forget to attach your logs & samples as appropriate When using custom cuts and choosing “Process with MCEBuddy” the file is added to the top of the queue instead of the bottom of the queue. How to Duplicate… --- ## [Custom Cuts Not Cutting](https://discussion.mcebuddy2x.com/t/custom-cuts-not-cutting/5641)
**Author:** [@jburr](https://discussion.mcebuddy2x.com/u/jburr)\ **Replies:** 6\ **Last updated:** [March 29, 2025, 1:29am UTC](https://discussion.mcebuddy2x.com/t/custom-cuts-not-cutting/5641 "2025-03-29T01:29:38Z")
I have several video files that don’t get cut despite having it identified correctly in custom cuts and saving the edl file and everything showing up correctly there. It works for some files, and then there are other ran… --- ## [Can I uninstall a registered version and reinstall on a new computer?](https://discussion.mcebuddy2x.com/t/can-i-uninstall-a-registered-version-and-reinstall-on-a-new-computer/5682)
**Author:** [@leitourgia](https://discussion.mcebuddy2x.com/u/leitourgia)\ **Replies:** 2\ **Last updated:** [March 27, 2025, 5:50pm UTC](https://discussion.mcebuddy2x.com/t/can-i-uninstall-a-registered-version-and-reinstall-on-a-new-computer/5682 "2025-03-27T17:50:09Z")
I’m going to upgrade computers for my Plex server sometime in the next six months. I’m wondering if I purchase a lifetime license for MCEBuddy and install it on the computer I plan to abandon, will I be able to uninstall… [Previous page](https://discussion.mcebuddy2x.com/c/support/28.md?page=1) [Next page](https://discussion.mcebuddy2x.com/c/support/28.md?page=3)