# General Support / Questions **URL:** https://discussion.mcebuddy2x.com/c/support/28.md?page=1 [Latest](https://discussion.mcebuddy2x.com/latest.md) · [Categories](https://discussion.mcebuddy2x.com/categories.md) · [Tags](https://discussion.mcebuddy2x.com/tags.md) **Page:** 2 --- ## [Made Donation But No Email](https://discussion.mcebuddy2x.com/t/made-donation-but-no-email/5889)
**Author:** [@dublus](https://discussion.mcebuddy2x.com/u/dublus)\ **Replies:** 2\ **Last updated:** [March 28, 2026, 6:10pm UTC](https://discussion.mcebuddy2x.com/t/made-donation-but-no-email/5889 "2026-03-28T18:10:57Z")
I’ve checked spam folder but I never received the email with login. I am a legacy donator from long ago and that login still works for the older app. The email has not changed from back then. Could that be an issue? tha… --- ## [NVIDIA vs. AMD Transcoding Giving Different File Sizes](https://discussion.mcebuddy2x.com/t/nvidia-vs-amd-transcoding-giving-different-file-sizes/5887)
**Author:** [@jator71](https://discussion.mcebuddy2x.com/u/jator71)\ **Replies:** 1\ **Last updated:** [March 23, 2026, 5:34pm UTC](https://discussion.mcebuddy2x.com/t/nvidia-vs-amd-transcoding-giving-different-file-sizes/5887 "2026-03-23T17:34:13Z")
Hi, I recently added an older RTX 3070 TI graphics card to my PC (using external PCIE slot with oculink). I was under the impression that I could do more concurrent streams with that than the built in AMD 780M in my NUC… --- ## [Skipping "short" recordings](https://discussion.mcebuddy2x.com/t/skipping-short-recordings/5886)
**Author:** [@Atreyu3361](https://discussion.mcebuddy2x.com/u/Atreyu3361)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 11:02pm UTC](https://discussion.mcebuddy2x.com/t/skipping-short-recordings/5886 "2026-03-18T23:02:34Z")
Hi everyone, Is there a way to have MceBuddy not attempt commercial-removal on recordings less than X amount of minutes? --- ## [Install problem with version 2.7.1](https://discussion.mcebuddy2x.com/t/install-problem-with-version-2-7-1/5883)
**Author:** [@Rospo](https://discussion.mcebuddy2x.com/u/Rospo)\ **Replies:** 4\ **Last updated:** [March 16, 2026, 11:44am UTC](https://discussion.mcebuddy2x.com/t/install-problem-with-version-2-7-1/5883 "2026-03-16T11:44:47Z")
I am attempting to install the newest version of MCEBuddy 2.7.1. I have completely uninstalled the previous version of MCEBuddy along with the entries in the registry as suggested by the install guides I found here. I at… --- ## [How to Enable DVB and Image Subtitle Extraction](https://discussion.mcebuddy2x.com/t/how-to-enable-dvb-and-image-subtitle-extraction/154)
**Author:** [@RBoy](https://discussion.mcebuddy2x.com/u/RBoy)\ **Replies:** 6\ **Last updated:** [September 30, 2025, 6:33pm UTC](https://discussion.mcebuddy2x.com/t/how-to-enable-dvb-and-image-subtitle-extraction/154 "2025-09-30T18:33:48Z")
MCEBuddy can automatically convert image based subtitles (e.g. DVB or burned in subtitles) into a text subtitle (SRT) using OCR (Optical Character Recognition). This feature requires additional files to be downloaded bec… --- ## [Conversion of TS/H264 to MPG/H265 increasing file size?](https://discussion.mcebuddy2x.com/t/conversion-of-ts-h264-to-mpg-h265-increasing-file-size/5870)
**Author:** [@jator71](https://discussion.mcebuddy2x.com/u/jator71)\ **Replies:** 2\ **Last updated:** [February 26, 2026, 11:06pm UTC](https://discussion.mcebuddy2x.com/t/conversion-of-ts-h264-to-mpg-h265-increasing-file-size/5870 "2026-02-26T23:06:39Z")
Morning. I’ve been playing with MCEBuddy in transcoding my Chennel DVR recordings (Mp4/h264) for retention long-term (MPG/hevc). Works well, I usually see a 30-50% reduction in file size. However, when I tried to do t… --- ## [No GPU Acceleration since crash](https://discussion.mcebuddy2x.com/t/no-gpu-acceleration-since-crash/5867)
**Author:** [@gr8dealcom6392](https://discussion.mcebuddy2x.com/u/gr8dealcom6392)\ **Replies:** 5\ **Last updated:** [February 20, 2026, 6:44pm UTC](https://discussion.mcebuddy2x.com/t/no-gpu-acceleration-since-crash/5867 "2026-02-20T18:44:10Z")
I had a disk crash about a month ago and had to use a system image backup that was about 6 months old. Since then I haven’t been able to get MCEB to use my nVidia RTX 3060 for anything. I have the paid version and also … --- ## [Failed Conversion - Comskip](https://discussion.mcebuddy2x.com/t/failed-conversion-comskip/5857)
**Author:** [@Carl\_Smith](https://discussion.mcebuddy2x.com/u/Carl_Smith)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 2:17pm UTC](https://discussion.mcebuddy2x.com/t/failed-conversion-comskip/5857 "2026-02-20T14:17:00Z")
I keep getting failed process. I input the file (OTA Recording from HDHomeRun). Each time the MCEBuddy 2.6.6 will not process.. 12 O’Clock High S02E19 \[20260201-0500\].mpg-Convert to MP4-2026-02-02T08-01-57.log (508.5 KB… --- ## [No access credentials received after purchase](https://discussion.mcebuddy2x.com/t/keine-zugangsdaten-nach-kauf-erhalten/5859)
**Author:** [@Dagmar\_Leischner](https://discussion.mcebuddy2x.com/u/Dagmar_Leischner)\ **Replies:** 2\ **Last updated:** [February 9, 2026, 6:17pm UTC](https://discussion.mcebuddy2x.com/t/keine-zugangsdaten-nach-kauf-erhalten/5859 "2026-02-09T18:17:28Z")
Hello, I purchased MCEBuddy but have not received any login credentials by e-mail so far. Here are my details: Payment method: PayPal, Transaction code: 1B461462FV743964P E-mail address used for PayPal: l… --- ## [Software is no longer removing ads](https://discussion.mcebuddy2x.com/t/software-is-no-longer-removing-ads/5853)
**Author:** [@smccombe](https://discussion.mcebuddy2x.com/u/smccombe)\ **Replies:** 3\ **Last updated:** [January 29, 2026, 9:19pm UTC](https://discussion.mcebuddy2x.com/t/software-is-no-longer-removing-ads/5853 "2026-01-29T21:19:51Z")
Hi, I’m a relative newbie, the software has suddenly stopped removing ads, it did for a while but I have no idea why it’s stopped. Any help would be apprecitated. My logs are in the following share location: I’m run… --- ## [Comskip not detecting commercials](https://discussion.mcebuddy2x.com/t/comskip-not-detecting-commercials/2623)
**Author:** [@Mike\_Negron](https://discussion.mcebuddy2x.com/u/Mike_Negron)\ **Replies:** 29\ **Last updated:** [December 15, 2025, 7:05am UTC](https://discussion.mcebuddy2x.com/t/comskip-not-detecting-commercials/2623 "2025-12-15T07:05:15Z")
Ok i have recorded onto a usb drive a series that has commercials in it, when I point MCEBuddy, and using comskip or showanalyzer, the commercials do not come out. Is this program not mean this way? I’m still a rookie on… --- ## [Unable to access beta site](https://discussion.mcebuddy2x.com/t/unable-to-access-beta-site/5840)
**Author:** [@mkendrick143](https://discussion.mcebuddy2x.com/u/mkendrick143)\ **Replies:** 1\ **Last updated:** [December 12, 2025, 6:20pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-access-beta-site/5840 "2025-12-12T18:20:48Z")
NOTE: Don’t forget to attach your logs & samples as appropriate I purchased your product on 11/10/25. I am attempting to download the latest beta copy to get OCR. I am unable to reach the site after signing in and after… --- ## [Question remove wartermarks from video files](https://discussion.mcebuddy2x.com/t/question-remove-wartermarks-from-video-files/5838)
**Author:** [@mb-trishy](https://discussion.mcebuddy2x.com/u/mb-trishy)\ **Replies:** 3\ **Last updated:** [December 12, 2025, 5:08am UTC](https://discussion.mcebuddy2x.com/t/question-remove-wartermarks-from-video-files/5838 "2025-12-12T05:08:50Z")
hi is it possible that the mcebuddy team can add a feature to the mcebuddy software a way to remove watermarks from video files like there is a boxs on the software that do all different things and i thought would it be … --- ## [Having Problems with NFL Games in Plex](https://discussion.mcebuddy2x.com/t/having-problems-with-nfl-games-in-plex/5826)
**Author:** [@Mike-EEE](https://discussion.mcebuddy2x.com/u/Mike-EEE)\ **Replies:** 2\ **Last updated:** [December 8, 2025, 4:15pm UTC](https://discussion.mcebuddy2x.com/t/having-problems-with-nfl-games-in-plex/5826 "2025-12-08T16:15:29Z")
I have recently been experiencing problems with MCE Buddy post-processing and have been trying to track it down with plex here: Unfortunately, none of the settings there have been working, so now I am looking at MCE B… --- ## [Failed conversions](https://discussion.mcebuddy2x.com/t/failed-conversions/5834)
**Author:** [@agbruce](https://discussion.mcebuddy2x.com/u/agbruce)\ **Replies:** 4\ **Last updated:** [December 4, 2025, 12:17am UTC](https://discussion.mcebuddy2x.com/t/failed-conversions/5834 "2025-12-04T00:17:10Z")
I am a long time user. I renewed my license, uninstalled and installed the new version. I opened from the start menu, ran as administrator and it appeared to convert files but nothing was saved. I created 80gb of space… --- ## [Question about MCEBUDDY SOFTWARE colorize black and white video files](https://discussion.mcebuddy2x.com/t/question-about-mcebuddy-software-colorize-black-and-white-video-files/5836)
**Author:** [@mb-trishy](https://discussion.mcebuddy2x.com/u/mb-trishy)\ **Replies:** 1\ **Last updated:** [December 3, 2025, 7:20pm UTC](https://discussion.mcebuddy2x.com/t/question-about-mcebuddy-software-colorize-black-and-white-video-files/5836 "2025-12-03T19:20:30Z")
HI TO EVERYONE this is a question i thought of if it can be added to the mcebuddy software would it be possible to colorize a black and white video files with the mcebuddy software if it was added to the software like i… --- ## [GPU/Hardware Encoding/Acceleration FAQs](https://discussion.mcebuddy2x.com/t/gpu-hardware-encoding-acceleration-faqs/63)
**Author:** [@mcebuddy2x](https://discussion.mcebuddy2x.com/u/mcebuddy2x)\ **Replies:** 1\ **Last updated:** [July 16, 2017, 10:47pm UTC](https://discussion.mcebuddy2x.com/t/gpu-hardware-encoding-acceleration-faqs/63 "2017-07-16T22:47:14Z")
This topic addresses questions related to GPU and Hardware encoding 1. What platforms and devices are supported for GPU encoding MCEBuddy supports Intel (QuickSync), NVidia (NVENC/CUDA) and AMD (VCN/VCE/AMF) which a… --- ## [AMD or Windows Update killed my hardware encoding](https://discussion.mcebuddy2x.com/t/amd-or-windows-update-killed-my-hardware-encoding/5820)
**Author:** [@Guarddog](https://discussion.mcebuddy2x.com/u/Guarddog)\ **Replies:** 4\ **Last updated:** [November 30, 2025, 12:11am UTC](https://discussion.mcebuddy2x.com/t/amd-or-windows-update-killed-my-hardware-encoding/5820 "2025-11-30T00:11:18Z")
I have been using AMD hardware encoding (AV1) for a while (a year or two) with MCEBuddy. No issues, it just works. It recently broke, it will work for a while, like 1 or 2 videos and then it defaults back to software e… --- ## [Payment sent from wrong email account](https://discussion.mcebuddy2x.com/t/payment-sent-from-wrong-email-account/5832)
**Author:** [@tfrityz1982](https://discussion.mcebuddy2x.com/u/tfrityz1982)\ **Replies:** 1\ **Last updated:** [November 27, 2025, 7:18pm UTC](https://discussion.mcebuddy2x.com/t/payment-sent-from-wrong-email-account/5832 "2025-11-27T19:18:52Z")
I used an account that I no longer have access to. Please advise. --- ## [Unable to update to latest version](https://discussion.mcebuddy2x.com/t/unable-to-update-to-latest-version/5831)
**Author:** [@mkendrick143](https://discussion.mcebuddy2x.com/u/mkendrick143)\ **Replies:** 3\ **Last updated:** [November 26, 2025, 6:30pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-update-to-latest-version/5831 "2025-11-26T18:30:54Z")
I purchased my license on 11/10/2025. Wanted to update to latest version to correct ocr malfunction. I was told that my license has expired and I would need to purchase a new one.for any new updates. When I originally p… --- ## [Comskip Profiles for Xfinity](https://discussion.mcebuddy2x.com/t/comskip-profiles-for-xfinity/5828)
**Author:** [@gr8dealcom6392](https://discussion.mcebuddy2x.com/u/gr8dealcom6392)\ **Replies:** 1\ **Last updated:** [November 19, 2025, 7:35pm UTC](https://discussion.mcebuddy2x.com/t/comskip-profiles-for-xfinity/5828 "2025-11-19T19:35:17Z")
I’m looking for anyone out there that could share a good general comskip profile I can use for Xfinity. I am recording mostly from History Channel, Travel Channel, Smithsonian and Science Channel. I record thru Emby and … --- ## [Post-Processing: Don't Re-encode But Simply Re-cut](https://discussion.mcebuddy2x.com/t/post-processing-dont-re-encode-but-simply-re-cut/5827)
**Author:** [@Mike-EEE](https://discussion.mcebuddy2x.com/u/Mike-EEE)\ **Replies:** 1\ **Last updated:** [November 11, 2025, 10:44am UTC](https://discussion.mcebuddy2x.com/t/post-processing-dont-re-encode-but-simply-re-cut/5827 "2025-11-11T10:44:26Z")
I use custom cuts to process NFL games further after they are captured by Plex and processed by MCE Buddy. I mostly remove commercials and half-time during this process. This creates an EDL and everything works well. H… --- ## [No longer detecting commercials](https://discussion.mcebuddy2x.com/t/no-longer-detecting-commercials/5823)
**Author:** [@dcw](https://discussion.mcebuddy2x.com/u/dcw)\ **Replies:** 3\ **Last updated:** [November 6, 2025, 2:49am UTC](https://discussion.mcebuddy2x.com/t/no-longer-detecting-commercials/5823 "2025-11-06T02:49:46Z")
I loaded the trial version on a new computer, and still have it on my old computer. The new computer died after I loaded the MCE Buddy and so far I haven’t been able to get the new pc to boot. Going back to the old comp… --- ## [New computer](https://discussion.mcebuddy2x.com/t/new-computer/5821)
**Author:** [@dcw](https://discussion.mcebuddy2x.com/u/dcw)\ **Replies:** 2\ **Last updated:** [November 1, 2025, 11:30pm UTC](https://discussion.mcebuddy2x.com/t/new-computer/5821 "2025-11-01T23:30:13Z")
I am not an advanced user. We just got a new computer and I wanted to get MCE buddy for our new computer. Do I have to uninstall the copy from our old PC first or can I download to the new PC and get it working before I … --- ## [No response... 300 seconds, process likely hung - killing it](https://discussion.mcebuddy2x.com/t/no-response-300-seconds-process-likely-hung-killing-it/5809)
**Author:** [@scarng](https://discussion.mcebuddy2x.com/u/scarng)\ **Replies:** 14\ **Last updated:** [October 20, 2025, 6:31pm UTC](https://discussion.mcebuddy2x.com/t/no-response-300-seconds-process-likely-hung-killing-it/5809 "2025-10-20T18:31:29Z")
I’m getting this error on all my TVEverywhere recordings, can someone help me figure this out: ERROR\> → No response from process for 300 seconds, process likely hung - killing it ERROR\> → Process hung, killing process … --- ## [Feature Request: "Show history" throbber](https://discussion.mcebuddy2x.com/t/feature-request-show-history-throbber/5810)
**Author:** [@toasterking](https://discussion.mcebuddy2x.com/u/toasterking)\ **Replies:** 7\ **Last updated:** [October 11, 2025, 2:18am UTC](https://discussion.mcebuddy2x.com/t/feature-request-show-history-throbber/5810 "2025-10-11T02:18:18Z")
Request for a very minor GUI enhancement: When I click “Show history”, it takes 7 seconds for the history window to appear. If I click it a second time, the wait time doubles, then I get 2 history windows. I have no p… --- ## [Profiles missing after upgrade](https://discussion.mcebuddy2x.com/t/profiles-missing-after-upgrade/5754)
**Author:** [@Les236](https://discussion.mcebuddy2x.com/u/Les236)\ **Replies:** 12\ **Last updated:** [October 10, 2025, 11:26pm UTC](https://discussion.mcebuddy2x.com/t/profiles-missing-after-upgrade/5754 "2025-10-10T23:26:13Z")
I just upgraded from 2.6.5 to 2.6.6 and I lost all of my settings. This is the monitored locations and tasks. Is there a way to recover these. Both were from the Premium service. I stopped the conversions, stopped the se… --- ## [Changelog for 2.7.1 Beta](https://discussion.mcebuddy2x.com/t/changelog-for-2-7-1-beta/5807)
**Author:** [@toasterking](https://discussion.mcebuddy2x.com/u/toasterking)\ **Replies:** 5\ **Last updated:** [October 6, 2025, 4:46am UTC](https://discussion.mcebuddy2x.com/t/changelog-for-2-7-1-beta/5807 "2025-10-06T04:46:11Z")
The readme file in the 2.7.1\_BETA folder in the premium access area only details changes up to version 2.6.7. Is there a more up-to-date changelog I can follow, or a bug tracker, to know what is being worked on in the c… --- ## [Scan/compare performance issue](https://discussion.mcebuddy2x.com/t/scan-compare-performance-issue/5805)
**Author:** [@toasterking](https://discussion.mcebuddy2x.com/u/toasterking)\ **Replies:** 9\ **Last updated:** [October 2, 2025, 11:44pm UTC](https://discussion.mcebuddy2x.com/t/scan-compare-performance-issue/5805 "2025-10-02T23:44:07Z")
Hi! I’ve been using MCEBuddy for a few years. I am currently using MCEBuddy Premium 2.6.6. I use MCEBuddy to keep sets of source directories (which I maintain on the local HDD of a PC running MCEBuddy) and destination… --- ## [Output video wrong length](https://discussion.mcebuddy2x.com/t/output-video-wrong-length/5761)
**Author:** [@revengineer](https://discussion.mcebuddy2x.com/u/revengineer)\ **Replies:** 25\ **Last updated:** [October 2, 2025, 1:07am UTC](https://discussion.mcebuddy2x.com/t/output-video-wrong-length/5761 "2025-10-02T01:07:32Z")
Hello, I recorded a TV show as .ts file, then had mcebuddy scan the commercials and convert to mkv. The original file was 1 hour 34 minutes long, the output shows as 2 hours 15 minutes long. However, when played in VLC,… [Previous page](https://discussion.mcebuddy2x.com/c/support/28.md) [Next page](https://discussion.mcebuddy2x.com/c/support/28.md?page=2)