# Site Feedback **URL:** https://discussion.mcebuddy2x.com/c/site-feedback/3.md [Latest](https://discussion.mcebuddy2x.com/latest.md) · [Categories](https://discussion.mcebuddy2x.com/categories.md) · [Tags](https://discussion.mcebuddy2x.com/tags.md) --- ## [2.7.1 release](https://discussion.mcebuddy2x.com/t/2-7-1-release/5875)
**Author:** [@toasterking](https://discussion.mcebuddy2x.com/u/toasterking)\ **Replies:** 0\ **Last updated:** [March 1, 2026, 3:35am UTC](https://discussion.mcebuddy2x.com/t/2-7-1-release/5875 "2026-03-01T03:35:48Z")
@Goose Congratulations on the 2.7.1 stable release and thank you for incorporating the feature requests and fixes for bugs I reported. I love this product and you’ve built a great solution and community here! --- ## [Been trying to contact for refund](https://discussion.mcebuddy2x.com/t/been-trying-to-contact-for-refund/5704)
**Author:** [@Justin\_Beaton](https://discussion.mcebuddy2x.com/u/Justin_Beaton)\ **Replies:** 0\ **Last updated:** [May 6, 2025, 7:56am UTC](https://discussion.mcebuddy2x.com/t/been-trying-to-contact-for-refund/5704 "2025-05-06T07:56:48Z")
Hello! I emailed the following to you 4 days ago, but haven’t heard a response - so, I wanted to try and give this forum a try: I got MCE Buddy a few days ago, and it is really an astounding piece of software - well do… --- ## [I messed up](https://discussion.mcebuddy2x.com/t/i-messed-up/5672)
**Author:** [@pringo](https://discussion.mcebuddy2x.com/u/pringo)\ **Replies:** 1\ **Last updated:** [March 15, 2025, 4:13pm UTC](https://discussion.mcebuddy2x.com/t/i-messed-up/5672 "2025-03-15T16:13:06Z")
I sent the payment by paypal that was linking to my old e-mail which I no longer have access to. I e-mailed you at the e-mail with screenshots of payment etc. Can you send it to the correct e-mail? Thanks. --- ## [Thank You MCE Buddy!](https://discussion.mcebuddy2x.com/t/thank-you-mce-buddy/5473)
**Author:** [@KvnLSms](https://discussion.mcebuddy2x.com/u/KvnLSms)\ **Replies:** 0\ **Last updated:** [June 3, 2024, 10:30am UTC](https://discussion.mcebuddy2x.com/t/thank-you-mce-buddy/5473 "2024-06-03T10:30:40Z")
I Have Used MCEBuddy To Convert THOUSANDS Of Videos in my Lifetime!! Before i Was Able To Get Broadband I Would Record With My haupage TV Tuner And Convert Files! I Was Running Windows Media Center Windows 7 Version I Wo… --- ## [Lost email acct now need login](https://discussion.mcebuddy2x.com/t/lost-email-acct-now-need-login/5316)
**Author:** [@Jeffrey\_Riggs](https://discussion.mcebuddy2x.com/u/Jeffrey_Riggs)\ **Replies:** 3\ **Last updated:** [May 22, 2024, 1:50pm UTC](https://discussion.mcebuddy2x.com/t/lost-email-acct-now-need-login/5316 "2024-05-22T13:50:30Z")
There was no section for account issues. I had xfinity email so @comcast.net but switched to verizon. I decided gmail is best to not have this happen again. Cant find out how to change my email so i can use the use emai… --- ## [New license](https://discussion.mcebuddy2x.com/t/new-license/5451)
**Author:** [@Richard\_Thomas](https://discussion.mcebuddy2x.com/u/Richard_Thomas)\ **Replies:** 16\ **Last updated:** [May 16, 2024, 2:19am UTC](https://discussion.mcebuddy2x.com/t/new-license/5451 "2024-05-16T02:19:35Z")
So if i pay for the updated will it sun set ,stop working after year? --- ## [MCEBuddy Release Cadence and License Change](https://discussion.mcebuddy2x.com/t/mcebuddy-release-cadence-and-license-change/5138)
**Author:** [@MagicNeil](https://discussion.mcebuddy2x.com/u/MagicNeil)\ **Replies:** 3\ **Last updated:** [January 10, 2024, 2:29am UTC](https://discussion.mcebuddy2x.com/t/mcebuddy-release-cadence-and-license-change/5138 "2024-01-10T02:29:41Z")
With the shift to the new semi-subscription model should there be an expectation that there will be a more regular release schedule with new/improved features? The reason I ask is that the last time we saw more than one … --- ## [RE-install](https://discussion.mcebuddy2x.com/t/re-install/5312)
**Author:** [@bilwakka](https://discussion.mcebuddy2x.com/u/bilwakka)\ **Replies:** 2\ **Last updated:** [January 4, 2024, 5:16am UTC](https://discussion.mcebuddy2x.com/t/re-install/5312 "2024-01-04T05:16:53Z")
I’ve lost my old version due to replacement of computer. How can I re-install? Cheers Bill Wacher bilwakka --- ## [No Email, for Premium Upgrade](https://discussion.mcebuddy2x.com/t/no-email-for-premium-upgrade/5295)
**Author:** [@MCEBevo](https://discussion.mcebuddy2x.com/u/MCEBevo)\ **Replies:** 3\ **Last updated:** [December 25, 2023, 3:28pm UTC](https://discussion.mcebuddy2x.com/t/no-email-for-premium-upgrade/5295 "2023-12-25T15:28:55Z")
Upgraded using the 1 year Promo. Said: “Look for an email from us in the next few minutes. It will be sent to the email address used for making the payment. It will contain your login information and installation instr… --- ## [Can't download latest version](https://discussion.mcebuddy2x.com/t/cant-download-latest-version/3562)
**Author:** [@Ray\_W](https://discussion.mcebuddy2x.com/u/Ray_W)\ **Replies:** 0\ **Last updated:** [April 13, 2020, 3:46pm UTC](https://discussion.mcebuddy2x.com/t/cant-download-latest-version/3562 "2020-04-13T15:46:36Z")
Am able to get to premium site with my login and password. But authentication fails in next step when I try to download the zip file. --- ## [Unable to download, insufficient permissions](https://discussion.mcebuddy2x.com/t/unable-to-download-insufficient-permissions/4002)
**Author:** [@texasreddo7290](https://discussion.mcebuddy2x.com/u/texasreddo7290)\ **Replies:** 0\ **Last updated:** [November 17, 2020, 10:26pm UTC](https://discussion.mcebuddy2x.com/t/unable-to-download-insufficient-permissions/4002 "2020-11-17T22:26:48Z")
When I go to the Premium Download site to download MCEBuddy 2.5.4, I get Failed - Insufficient Permissions when I try to get the zip file. How do I resolve this? --- ## [Password Retrieval - Only send current valid Username/Password](https://discussion.mcebuddy2x.com/t/password-retrieval-only-send-current-valid-username-password/5172)
**Author:** [@John\_Freiman](https://discussion.mcebuddy2x.com/u/John_Freiman)\ **Replies:** 4\ **Last updated:** [October 27, 2023, 10:29pm UTC](https://discussion.mcebuddy2x.com/t/password-retrieval-only-send-current-valid-username-password/5172 "2023-10-27T22:29:43Z")
I have been using MCEBuddy for more than a decade and every several months? I get an email with an updated username and password. I accidentally deleted the new mb-xxx password email when I was deleting all the old, non… --- ## [Cant download Premium, Incorrect credentials](https://discussion.mcebuddy2x.com/t/cant-download-premium-incorrect-credentials/5212)
**Author:** [@rod](https://discussion.mcebuddy2x.com/u/rod)\ **Replies:** 1\ **Last updated:** [October 26, 2023, 5:11pm UTC](https://discussion.mcebuddy2x.com/t/cant-download-premium-incorrect-credentials/5212 "2023-10-26T17:11:26Z")
I just want to re-download version 2.5.7 . I have previously paid for this but forgotten my login so have been sent the login credentials but they dont work and I get “Invalid Credentials”. Ive tried a number of times an… --- ## [Sign In To Get Download](https://discussion.mcebuddy2x.com/t/sign-in-to-get-download/4977)
**Author:** [@timlab1955](https://discussion.mcebuddy2x.com/u/timlab1955)\ **Replies:** 5\ **Last updated:** [March 5, 2023, 5:10am UTC](https://discussion.mcebuddy2x.com/t/sign-in-to-get-download/4977 "2023-03-05T05:10:35Z")
I’ve tried several times to login as a new user and nothing happens but it’s telling me I’m wrong. Please advise. Thank You --- ## [Premium Beta and Stable Download link missing](https://discussion.mcebuddy2x.com/t/premium-beta-and-stable-download-link-missing/5130)
**Author:** [@jasonmcroy](https://discussion.mcebuddy2x.com/u/jasonmcroy)\ **Replies:** 8\ **Last updated:** [September 30, 2023, 6:20am UTC](https://discussion.mcebuddy2x.com/t/premium-beta-and-stable-download-link-missing/5130 "2023-09-30T06:20:22Z")
I just paid for the new premium access (I was a previous legacy user) but when I click the premium access link (tried from my email, the website, manually and from multiple computers and browsers) but when I click to ent… --- ## [Trial License Expired After Less than One Day](https://discussion.mcebuddy2x.com/t/trial-license-expired-after-less-than-one-day/4795)
**Author:** [@Rogue](https://discussion.mcebuddy2x.com/u/Rogue)\ **Replies:** 1\ **Last updated:** [August 13, 2022, 4:07pm UTC](https://discussion.mcebuddy2x.com/t/trial-license-expired-after-less-than-one-day/4795 "2022-08-13T16:07:56Z")
Request Type: My trial license expired after less than one day, while the website says it is 15 days of trial access. MCEBuddy Version and Type (32bit or 64bit): 2.5 Release 7, 64-bit Operating System and Type (32bit … --- ## [Installing premium version of MCEBuddy](https://discussion.mcebuddy2x.com/t/installing-premium-version-of-mcebuddy/3769)
**Author:** [@daveash](https://discussion.mcebuddy2x.com/u/daveash)\ **Replies:** 3\ **Last updated:** [July 17, 2020, 8:33am UTC](https://discussion.mcebuddy2x.com/t/installing-premium-version-of-mcebuddy/3769 "2020-07-17T08:33:11Z")
I downloaded the trial version of MCEBuddy on 10th July and tried it out; looked good. The next day I went to try it again but it wouldn’t start and said “License expired” (although I thought it was a 15 day trial). As I… --- ## [Trial cut short](https://discussion.mcebuddy2x.com/t/trial-cut-short/4972)
**Author:** [@C\_Kram](https://discussion.mcebuddy2x.com/u/C_Kram)\ **Replies:** 2\ **Last updated:** [March 3, 2023, 3:17pm UTC](https://discussion.mcebuddy2x.com/t/trial-cut-short/4972 "2023-03-03T15:17:49Z")
I was supposed to get 15 days free trial and I only got 8. Can I get those extra days back? I need it because I haven’t been able to get this to work well. --- ## [Changes to MCR Buddy](https://discussion.mcebuddy2x.com/t/changes-to-mcr-buddy/5175)
**Author:** [@Trebor429](https://discussion.mcebuddy2x.com/u/Trebor429)\ **Replies:** 1\ **Last updated:** [October 18, 2023, 5:46pm UTC](https://discussion.mcebuddy2x.com/t/changes-to-mcr-buddy/5175 "2023-10-18T17:46:37Z")
I am quite disappointed that the structure of MCE Buddy is changing to a “subscription” based model. While I firmly believe that supporting the development of apps should be done, changing the support structure after hav… --- ## [Can't download premium access](https://discussion.mcebuddy2x.com/t/cant-download-premium-access/4236)
**Author:** [@edimusrex](https://discussion.mcebuddy2x.com/u/edimusrex)\ **Replies:** 4\ **Last updated:** [April 2, 2021, 4:06pm UTC](https://discussion.mcebuddy2x.com/t/cant-download-premium-access/4236 "2021-04-02T16:06:38Z")
I am unable to download the premium access file. I can get into the ftp site but when I click to download it asks again for user/password and does not accept what I was given. --- ## [Premium access user/pw not working for FTP server](https://discussion.mcebuddy2x.com/t/premium-access-user-pw-not-working-for-ftp-server/1770)
**Author:** [@GCB](https://discussion.mcebuddy2x.com/u/GCB)\ **Replies:** 5\ **Last updated:** [January 12, 2021, 1:51pm UTC](https://discussion.mcebuddy2x.com/t/premium-access-user-pw-not-working-for-ftp-server/1770 "2021-01-12T13:51:54Z")
Premium Access to FTP server; Userid/PW not working. Worked OK last beta version (5/9/18 64 bit) --- ## [Amazon Purchase Entitle Me To Premium Access Program Access?](https://discussion.mcebuddy2x.com/t/amazon-purchase-entitle-me-to-premium-access-program-access/1969)
**Author:** [@Nilex](https://discussion.mcebuddy2x.com/u/Nilex)\ **Replies:** 2\ **Last updated:** [July 27, 2018, 12:26am UTC](https://discussion.mcebuddy2x.com/t/amazon-purchase-entitle-me-to-premium-access-program-access/1969 "2018-07-27T00:26:44Z")
I just purchased MCEBuddy via Amazon for $30 via this listing… https://www.amazon.com/dp/B07BVQ7SCD/ref=cm\_sw\_r\_cp\_ep\_dp\_ebEwBb394C01P Amazon was preferable to me as I try to avoid Paypal if possible. Can I assume pur… --- ## [About the Site Feedback category](https://discussion.mcebuddy2x.com/t/about-the-site-feedback-category/2)
**Author:** [@system](https://discussion.mcebuddy2x.com/u/system)\ **Replies:** 0\ **Last updated:** [May 19, 2017, 1:31am UTC](https://discussion.mcebuddy2x.com/t/about-the-site-feedback-category/2 "2017-05-19T01:31:59Z")
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